Dean
Posted
Cannot recommend using this provider
Cannot recommend using this provider. Paid for Ultimate. Obtained email with download exe. Once loaded asks for password which was not furnished on email or any subsequent email ( checked spam too). Fortunately have refunded via PAYPAL. Support email address bring 404 error message. Saddened by this as young fella seemed legit! Then got a response telling me it always ships with key. Here: Every order is automatically sent with a license key, If a license key wasn't sent to you you should've contacted us using all support options, both e-mail and discord. We have 5 different emails on the riptweaks.com domain, including the support@xxxx ( email address not allowed in review). I've checked and there's nothing meaning you might've misspelled the mail during the process of contacting us. If you want to receive your license key, join our discord and open a support ticket so we can assist you. If not, I'll fully refund you and we'll both go on our own ways." "we will both go our own ways tickled me" We are not married lol I must have typed support email address wrong!? Nope, I clicked on the website Support email link, several times. I clicked again on address within response again ended up with error. I responded in comments and my comment was removed? This was denied by seller but photos dont lie, it was there, then it wasnt ( cant seem to add attachment to this review?)?! or I've gone blind which is possible at my age I suppose. Not every one has Discord! Would like to give benefit of doubt but in all good conscience cannot. I am sure many have had success and I am pleased for them but not my experience and cannot recommend Update 3/3/2025 Thank you for acknowledging it was frustrating. I won't dwell too long but to clarify from my perspective: Point 1: at the risk of repeating myself i tried several times to press the support link and it didn't work. Had it done so this probably would not have happened! I have no reason to be untruthful as I actually wanted your product . Point 2 of response: somewhat akin to victim blaming lol. "Modern gaming community" suggest older gamers are disadvantaged by not using it, be careful of displaying the perception you are using "agism" by referencing the term Modern Gamers lol I had already alluded to being aged when I said "I've gone blind which is possible at my age I suppose. " "If you choose not to use it (discord) thats on you" Really?? Surely it cannot be a customers fault that they don't use a particular mode or method of communication because they are not "modern" its does seems a bit naive . Some use Teamspeak which I and those I communicate with when gaming do . Point 3: very odd? My apologies if I am mistaken ? Will increase stars reflecting this was not then an issue 4: its about perceptions and that response could be taken as a petulant one, I am sure it wasnt meant that way? . No way on this planet would anyone see the sentence " we will both go our own ways " as shorthand for or actually intended to mean "If you want help, we're happy to assist, if not we'll respect your decision and refund your money so we both move on from the situation" ! Your perception of being proffessional is somewhat confusing in that instance lol However thank you for your timely response. Despite "the misunderstanding " Its reassuring to see since my review here there has been an influx of positive ones ( with one exception albeit the vast majority have never submitted a review before. You are clearly doing something right) . I wish you every success and I fully accept most purchasers appear to have a great experience with you. Good for you.
Response from RIP Tweaks· Mar 2, 2025
We're sorry you had a frustrating experience, let me clear up the misinformation both for you and other people taking a look at our reviews. 1) Emails and License Keys Every order automatically includes a license key, If you didn’t receive it, the right course of action would have been reaching out via all support channels (which you didn't). Our email system receives hundreds of messages per month, and it works just fine. Although we don't encourage it, even commenting on our socials for help (just like you did to reach out) is a way for us to help out, you should've explored all support options before chargebacking your order. 2) Discord Support We're a gamers focused service, with that being said every modern gaming community uses discord as the standard for both voice chatting and real-time support. If you choose to not use it that's on you, but calling it an issue with our service is unfair. 3) "Removing Comments" We don't delete comments, all of your comments including this review is still up and standing, there's no point in removing one comment and leaving the other where you "call us out" on removing your comment still being visible. 4) "We'll both go our own ways" This is a professional way of saying: If you want help, we're happy to assist, if not we'll respect your decision and refund your money so we both move on from the situation. It's not a marriage proposal, it's being professional. Your experience was the result of misunderstanding how things like this work, and not a fault on our part. Anyways, we're glad it got sorted out at the end, providing you a full refund on your money and we wish you the best moving forward :)