RitaniReviews of ritani.com

We love Ritani and have been very please with past orders/experiences and the quality of the rings have been impeccable. The only complaint I have at this time is lack of communication on the front end. There is no email confirmation received until this review is sent and then until the order is shipped. It would be a much better experience to immediately receive a confirmation email upon ordering and then receive further updates from there.

Overall seems like a good process. There is some breakdown in communication, but I suppose that's the trade off for not dealing with a brick and mortar store. Will update once I actually receive the ring I bought.

Compared to other major online diamond retailers, I don't think Ritani is meeting the standard. The lack of 3d video of diamonds makes them more difficult to decide between, especially when not looking at standard round diamonds. The main selling point of this for me was to be able to have the diamond shipped to a store near me. That sounded awesome until I tried to do it. I never received a confirmation email, and can't figure out the status of it. Wouldn't recommend to others. It's a bit concerning these issues on an item close to $10k with nearly $1k markup from their cost. >>> Update After communicating with Ritani we've resolved the email issue. Their customer service is excellent. Hopefully they fix some of their email issues and continue to improve their site. If they get the 3d videos up, that will bump me up to 5.

I like the process a lot but after putting my order in this morning, I still haven’t received the link to wire the money!

Cite was pretty easy to order from. iPhone may have made it somewhat difficult to make financing order vs computer, but I figured it out after a few minutes of playing around with accepting disclosures and figuring out e-signaute. Overall, fairly easy online process and solid online deals with quality service.

Love the quality inventory and variety of price points. I always find the perfect item.

I'm waiting to see if the item arrives before Christmas.

Ordered engagement rings for my wife and myself through Ritani, and initially were thrilled by the beautiful rings. After less than a year of wear, my wife’s ring lost diamonds from the setting. Was told by Ritani their warranty wasn’t valid since we live in Canada. After much argument the stone was replaced. Now after owning my ring for 4 years it is also losing stones from the setting. We chose to get our wedding bands elsewhere due to the poor reliability and poor customer service, and have had no issues or lost stones from our wedding bands. Edited to add: since posting this review I was able to reach out to Ritani again, who agreed to fix/replace the band of my engagement ring. My new engagement band arrived after they made shipping back/forth easy and is gorgeous, therefore I have upgraded my review from 2 stars to four. Fingers crossed the quality will last!