Joe I.
Posted
Fantastic customer service
Fantastic customer service. Good price.

Average
7,254 reviews
Ro is a healthcare company helping patients achieve their health goals in the most effective and convenient way possible. We do this by vertically integrating the most important parts of care delivery — the doctor’s office, labs and pharmacy — to deliver patients best-in-class treatment from anywhere.
Ro (ro.co) has 7,254 customer reviews on Consumer Courier, with an average rating of 3.9 out of 5.
7,254 approved reviews, newest moderated first
Joe I.
Posted
Fantastic customer service. Good price.
Dallas C.
Posted
You only supposed to deduct my account once a month and you decided to fill my order too fast and deducted my account twice in October and messed up my my account and with extra fees for a doctor's fee I never talk too
Response from Ro· Oct 23, 2026
Hi Dallas - There are 2 separate charges with Ro: 1. The Ro Body Subscription fee and 2. The cost of your medication (this varies based on your choice treatment). You can see pricing on this landing page: https://ro.co/weight-loss/pricing/ I'm going to request more information to see if there is something I can help you with in your account!
Jennifer
Posted
The company is not upfront about pricing. You have to pay the initial membership fee just to gain access to the available meds and prices. I cancelled 36 hours after realizing how expensive they are, and they won't refund my fee. Not only that, it's an AI chat; no chance to interact with a real person
Response from Ro· Oct 23, 2026
Hi Jennifer - sorry this was your experience! I'm going to request more information to see if there is something I can help you with in your Ro Account. Here's a direct link to our pricing page on Ro.co: https://ro.co/weight-loss/pricing/ - Hopefully this is helpful for future!
Sandie S.
Posted
Signing up and getting qualified was great. Membership and medication is outrageously expensive. No way! They go out of their way to hide the medication costs until you are in too deep
Response from Ro· Oct 23, 2026
Hi Sandie - Thanks for sharing. Here is a direct link to our pricing page on our website, hopefully it's helpful for future use: https://ro.co/weight-loss/pricing/
WARREN/ANTHONY
Posted
It was misleading with the first payment. You don't get the cancelation procedures of your membership until after you've received your acceptance into the program. That's when you find out that the $39 isn't towards your fist prescription. I'm sure you don't care and you've duped many of the curious customers of there money.
Response from Ro· Oct 23, 2026
Thanks for sharing your experience! If you want, I can take a look at your account to see if there is something I can help with - I'll send you a request for more information. In the meantime, here's a link to all the Ro Body Program fees + Medication pricing. Hopefully it's helpful: https://ro.co/weight-loss/pricing/
Joyce W.
Posted
They answered all my questions. I was comfortable with the inquiries and feedback
Eduardo T.
Posted
Excellent customer service
Gregory
Posted
Shipped product I did not order. RO never asked what dosage I needed. But billed $39 (their shown promo rate) plus $299. They provide no telephone contact service. My account showed an email address that was not mine.
Response from Ro· Oct 23, 2026
I can try to help you out here! I'm going to send you a request for more information so I can look into your Ro account personally.