Rome Tech CasesReviews of rometechcases.com

Response from Rome Tech Cases· Mar 3, 2026

Dear Andrea, We are deeply sorry to hear about the negative feedback related to your recent order. Your satisfaction is of the utmost importance to us, and we take this matter seriously. To better understand the specifics of the issue you are facing, will it be possible for you to provide us with the photos of the case you received along with the barcode on the packaging? We look forward to your response. Please feel free to contact us if you have any questions or need further assistance. Best Regards, Olena L. Rome Tech Cases | Rome Tech Batteries M-F: 9am - 4pm ET

Response from Rome Tech Cases· Oct 13, 2025

Dear Roman, We are very sorry to hear about the negative feedback regarding your recent order. Your satisfaction is extremely important to us, and we take this matter seriously. Could you please provide us with your order number so that we can investigate the situation further? You can reach us directly at our official email address: [email protected] We look forward to your reply. Best Regards, Rome Tech Cases | Rome Tech Batteries M-F: 9am - 4pm ET

Response from Rome Tech Cases· Oct 3, 2025

Dear Sam, We are very sorry to hear about the negative experience with your recent order. Your satisfaction is extremely important to us, and we take your feedback seriously. As we have not received a response to our last message, we wanted to kindly follow up. Could you please confirm whether the case you received included all three parts, as it should be correctly assembled? If you would prefer to return the case, please let us know and we will be happy to provide you with a prepaid return label. We look forward to your response. If you have any additional questions or concerns, please do not hesitate to contact us. Best Regards, Rome Tech Cases | Rome Tech Batteries M-F: 9am - 4pm ET

Response from Rome Tech Cases· Sep 23, 2023

Dear Sam, We are truly sorry to hear about your experience with our delivery service, and we appreciate your feedback as it allows us to continually improve our services. We would like to take this opportunity to clarify a few points and address your concerns. 1. **Delivery Estimates:** We strive to provide accurate delivery estimates during the checkout process. Our economy international shipping generally takes 2-4 weeks, while USPS First Class International is expected to take 7-21 business days. Based on our records, you placed your order on September 5th, and the package was successfully delivered to Dubai on September 19th, which falls within our estimated delivery timeframe. 2. **Expedited Shipping:** We understand that you were expecting the package within 3 days. While this timing is not standard for international shipping, we aimed to accommodate by offering to reship the order via UPS 3-day service. We shared a screenshot of the shipping cost, amounting to $41, to maintain transparency, and intended to cover the cost of the phone case ($20) to assist further. 3. **Customs and Import Duties:** We apologize for any inconvenience, but customs and import duties are the responsibility of the customer, as is standard with international shipping. These charges are not within our control and can vary depending on the destination country. We understand the importance of meeting our customers’ expectations and sincerely apologize for any miscommunication or misunderstanding that may have occurred. We value your business and would like to make things right. If there is anything specific you would like us to do to resolve this issue, please let us know, and we will do our best to accommodate your request. We hope that despite this experience, we will have another opportunity to serve you better in the future. Please do not hesitate to reach out to our customer service team at [email protected] or +1 856-336-8157 if you have any further questions or concerns. Thank you for your understanding, and we look forward to the opportunity to regain your trust. Sincerely, Rome Tech Customer Service