RoundPoint Mortgage Servicing LLCReviews of roundpointmortgage.com

The representative was respectful, courteous, and knowledgeable.

When i finally was able to speak to Alex he did a fantastic job. But it was remarkably difficult to speak to a live person. Very frustrating getting through but glad i spoke with Alex when i finally did. He did a great job

Alex was very helpful in getting to the root of the billing issue. He listened, used his experience figure out what was at issue that on my previous conversations with customer service was not addressed. He help me understand what was going on and took action to help get it resolved.

I have spoken to several people over the past few weeks about my biweekly mortgage payments. I have filled out all the necessary paperwork. I have gotten several different answers from everyone there. Today I spoke with Angela, who was very kind and professional. I am a transfer from Mr. Cooper and have had the most difficult time making this work.

Good, but could not explain why my previous mortgage company withdrew a month of mortgage from my checking account.

very helpful

Alex is very helpful and he answers most of my concerns questions and I’m very satisfied thank you Alex