Great
713 reviews
R.S. HughesWe are a Global Distributor of Industrial Supplies, founded in North America in 1954. With 50+ warehouse sites in the United States and Mexico and a vast team of product knowledge experts, we treat your business like our own. Our ability to maintain an extensive array of products produced by ISO 9001:2008 registered companies in combination with our purchasing and warehousing power allows us to ensure that we are able to stock what you need so you don't have to. Whether you’re an aerospace firm looking for cost savings, a transportation manufacturer searching for greater productivity, a medical industry representative searching for better quality products, or a general and electronic manufacturer studying new processes, we can help!
R.S. Hughes (rshughes.com) has 713 customer reviews on Consumer Courier, with an average rating of 4.3 out of 5.
713 approved reviews, newest moderated first
Maria
Posted
Company stays on top of what we need and promptly provides us with order acknowledgements along with lead-times. Nadine especially is extremely helpful and so attentive to our needs.
Response from R.S. Hughes· Oct 30, 2023
Hello Maria, We are so glad to hear your local branch and Nadine provide excellent customer service! Thank you for the review. We value your business and appreciate the positive feedback. R.S. Hughes Customer Solutions Team
Gary
Posted
Website said delivery was 1-2 weeks, then after buying, changed yo 2 months. Bait and switch is NOT cool for me and my business.
Response from R.S. Hughes· Oct 30, 2023
Hello Gary, We apologize for the change in the estimated delivery date after you placed your order. These changes can occur due to various factors, such as inventory and vendor issues. We regret any inconvenience this may have caused and will forward this matter to our internal digital team. Thank you for the feedback. R.S. Hughes Customer Solutions Team
Mark
Posted
Timely service, my package arrived and I urgently needed it. Great communication.
Response from R.S. Hughes· Oct 30, 2023
Hello Mark, Thank you for sharing your latest R.S. Hughes purchase experience! We are glad you received your package in a timely manner. We appreciate your business! R.S. Hughes Customer Solutions
Nicole
Posted
Quick and easy to order online with fast delivery!
Response from R.S. Hughes· Oct 30, 2023
Hello Nicole, Thank you for the review! It is nice to learn that your order process was quick and easy. R.S. Hughes Customer Solutions Team
Scott
Posted
Great customer service.
Response from R.S. Hughes· Oct 30, 2023
Hello Scott, Thank you for the review! Our priority is to provide excellent customer service. We look forward to your future business. R.S. Hughes Customer Solutions Team
vaughn
Posted
Have not recieved my order!!!
Response from R.S. Hughes· Oct 30, 2023
Hello Vaughn, We apologize for the delay in delivering your order and any communication gaps on our part. We have contacted your local branch, and it seems our vendor will receive the product within the next 5-7 business days. Once your product has been received, shipping it out will be your branche's top priority. Thank you, R.S. Hughes Customer Solutions Team
Dissatisfied C.
Posted
I was charged $185 dollars shipping for $39 dollars of product. I ordered two syringes of solder paste which was under half a pound. You couldn't tell me what the shipping charge was going to be in advance. If I knew that it was that outrageous, I wouldn't have proceeded with the order. Never again!
Response from R.S. Hughes· Nov 2, 2023
Hello, We are sorry for any inconvenience caused by not informing you about the shipping expenses associated with your order. After contacting your local branch, it appears that your product required special handling and international shipping. We intend to contact your local branch and share this experience with our team in order to enhance our processes. If you have any additional feedback or concerns please reach out to [email protected]. R.S. Hughes Customer Solutions Team
CWS
Posted
I placed an order at 9:30am and received confirmation of the order and was told I would be contacted when the order was ready for pickup. The following day I called in the afternoon and was told that my order would be pulled and my driver could pick it up within the hour. That meant it took almost 30 hours to get my order. We have been a customer for over 20 years and this is not the way we have been treated in the past. It appears though that this is becoming more of the norm and that is not ok.
Response from R.S. Hughes· Oct 30, 2023
Hello CWS, We regret the most recent purchase experience you had. We acknowledge that it took 30 hours to process your order, and we sincerely apologize for any inconvenience this may have caused to your business. We understand that this is not the level of customer service you are accustomed to. Your feedback is important to us, and we will relay it to both your local branch and our internal team. Thank you, R.S. Hughes Customer Solutions Team
