Lisa M.
Posted
Samsara has the best customer service
Samsara has the best customer service. Everyone is helpful and will get you the answer if they don't know instead of leaving you hanging.

Average
538 reviews
Samsara simplifies physical operations by bringing all your people, equipment, systems, and sites onto one open platform. With the world's largest Connected Operations dataset, we deliver more accurate insights to help you make smarter decisions. Whether you’re managing fleets or optimizing work sites, you’ll get recommendations you can trust and features that keep you ahead. From small fleets to major enterprises, our solutions serve organizations across transportation, construction, manufacturing, and logistics. Our platform is secure, easy to deploy, grows with your business, and connects easily with your existing tools. With ongoing innovation backed by over $1B in research and more than 150 patents, Samsara is your partner for long-term success.
Samsara (samsara.com) has 538 customer reviews on Consumer Courier, with an average rating of 3.7 out of 5.
538 approved reviews, newest moderated first
Lisa M.
Posted
Samsara has the best customer service. Everyone is helpful and will get you the answer if they don't know instead of leaving you hanging.
Carmelo S.
Posted
Seamless startup and great customer service. Cant imagine operations without it
Steven B.
Posted
We experienced an excellent demonstration and communication before even deciding to switch to Samsara. Our account executive Lora was fantastic and responded very promptly. Between her and Samsara's technical team, we had all our questions answered quickly. They even helped us with "work-a-rounds" within the system for our unique set up. The onboarding experience was smooth and informative. As well as the knowledge base Samsara offers 24/7 is a great help. If the customer service and software continues as great as it has been, we can see a productive future with the Samsara team.
Transportation O.
Posted
We recently starting using Samsara Electronic Logging Devices on our fleet vehicles, the staff were friendly and knowledgeable and made the whole process smooth and painless. The devices themselves were extremely easy to set up even for those with only minimal technical knowledge. Day to day functionality of the device and the apps for the phone is very user friendly and simple to navigate. The included WiFi hotspot serves a double purpose, it assists those without a data plan to connect and run the Samsara Driver app, but furthermore gives the driver another medium to connect a laptop/ipad for email or online messaging. I would recommend Samsara products whole heartedly. Alan Rogers ASCIS Transportation Coordinator
John L.
Posted
What's most important to me is to have one person I can call and talk to about all of my questions and concerns. Samsara's setup allows that! I'm not a fan of calling customer service and talking to someone different every time I call, and I don't have to do that with Samsara. I've been with Samsara for almost a year and have zero complaints!
David P.
Posted
Samsara is similar enough to Verizon Reveal and OmniTrax so that one can get with it on day one. Webinars need to be more direct. Lots of wasted time in the two that I signed up for. Can’t afford a lot of that
Jordan A.
Posted
After years of using many different cameras and GPS systems in our trucks, we have finally found a company that stands alone with reliability and a piece of mind knowing our company is safe. The implementation team was extremely helpful and made sure we were taken care of. I highly recommend Samsara.
Shelby F.
Posted
Excellent customer service!! This site/app is very user friendly. There have only been minor questions asked and samsara team has been incredibly helpful and responsive. Very happy with your services!!