SamsaraReviews of samsara.com

We are very happy we went with Samsara. Other than the great service, I appreciate them putting money back into enhancing their current software.

Samsara should NOT be your choice of ELD and here are a few reasons why! ELDs show disconnected all the time. Trading in a gateway for a new one (required by ELD mandate) is like pulling teeth. The IT can't simply do what the email says that my AE wrote for me to use for gateway swap out. My AE's boss finally came into the picture on the 17th complaint (no kidding 17th, not a joke) promised he would look into the issue and never called back. It's evident the negative management customer service view has bled into other staff at Samsara and its impacted the company on multiple levels. The Samsara software is behind times of their competitors. Every time I ask their support "is there a way too...." I get "no sorry, but I will suggest that too blah blah blah." They can't even give me a report that will monitor Personal Conveyance. The #1 issue (yes I was told that exactly in a DOT in house audit) with DOT and Drivers and Samsara does not have a report for it, gotta love that. My drivers complain daily about the app malfunctioning and doing things they did not tell it to do. Every time our drivers call the Samsara support line for help, they always call me after and tell me that is was a waste of time. Not once over the last year has a driver made a positive comment to me about Samsara anything. The ELDs show disconnected status 50% of the time. FYI: Disconnected is means the ELD can’t see the cell towers, not that the ELD is unplugged, that a whole other status. Support just blames it on the driver, every single time. No ELD Solution is perfect, but Samsara seems not to care once they have your money. Feel free to give me (Ivan Bigknife, CEO Guthrie Express Trucking LLC) a call at 833-438-4968, and I will be happy to tell you in full detail why Samsara should not be considered for your ELD solution.

It was very kind and quick to suggest ways to solve the problem. He explained it to me in an understandable way and handled it responsibly.

Thank you samsara for making it so easy ...and for being there for us ,when I didn't have a clue !!! Cherokee Directional Drilling

I LIKE THE SYSTEM, EQUIPMENTS AND ITS FAST CUSTOMER/TECH SUPPORTS. THANK YOU FOR YOUR OUTSTANDING SERVICE.

Simply the best

It has and is a pleasure to work with Samsara. We use their ELDs exclusively and have had no issues that were not resolved quickly.

Samsara has been a great partner. The software is intuitive and easy to master, providing executable solutions to complex fleet management issues. The Samsara people have been very proactive - making sure we are trained to use their tools to the fullest so we realize the greatest return we can. I would be willing to be used as a reference- that’s how pleased I am with this product and support.