sanajardin.comReviews of sanajardin.com

I have recently purchased from Sana Jardin. Tiger by her side fragrance, really lovely. Customer services really helpful when contacted.

Ordered a set online, its not been delivered by DPD. DPD won’t let me raise an issue. Can i get a response from Sana Jardin? No. Emails/DM’s on social media/Contact us page. The transaction has already gone from my bank so i cant get money back. Expensive mistake.

This perfume has no scent. I have asked several friends to confirm the complete lack of perfume in this expense bottle .. they all said they simply couldn’t smell anything!! I have sent emails in vane .. there’s no contact number, as a lesson I will always check this on future purchases on line.. my next move is to dispute the payment and see if that gets their attention.. if I send this bottle to American Express I’m sure they’ll agree. I’m guessing this company could be a farce.

Nice perfumes but abysmal customer service. I ordered a sampler from them and then a full sized product. After a few of the sampler pumps stopped working I requested replacements. It took videos and MULTIPLE emails to get them replaced. When the replacement arrived one of the samples was smashed. I let them know that I fully intended to buy another full sized perfume but asked to please try 2 additional sample scents to mitigate how difficult this whole process has been they refused. I tried to escalate the issue in a couple more emails but never got a follow up or response. I doubt the authenticity of their claim to be so socially conscious and 'aware' in light of their disinterested level of customer service.

I have placed a few orders with this company. They have always arrived very promptly,beautifully packaged so far not had any problems and very happy. 

Jan 15: I made an order, the item was in stock, and everything seemed normal. Jan 16: My credit card was charged and the transaction was completed. Jan 18-21: I sent several emails and asked when my order would be shipped, but received no reply. Jan 21: received a reply from Instagram after leaving a negative reply to their post (they deleted replies that they didn't like, even the polite ones). The agent said I needed to wait till the end of Jan since that item was out of stock. Feb 1: I sent another email since I didn't receive any update about my order. the agent replies I still need to wait for 2 more weeks. But at the same time, I found out they are selling a bundle set that includes the same item I bought. please consider again and again if you want to buy from their official website.

No customer service. I never received my order and yet my credit card has been charged. I have emailed this company everyday at least once a day for the last 4 or 5 days with absolutely no response. They have no telephone. You can only email them. I called my credit card co. today and they are going to file a dispute. At this point I just want my $244.00 back. They are supposed to be a socially responsible company. They are certainly not responsible to their customers. Order#10214US

Found this company after an article on vanilla perfume recommended their fragrances. I ordered the discovery set, the item was delivered via DHL to the wrong address and while this was not Sana Jardin's fault the customer service following the delivery is. I reached out to them via email as no telephone number listed no response I emailed again a few days later and also reached out to them via social media no response. Ended up after about 10 days raising a PayPal dispute which I then finally got a response from Sana Jardin offering a replacement or refund (I took the latter) I might add that the whole time they were quite happy to bombard me with marketing (16 emails) from time of order to refund without acknowledging my complaint until I got PayPal involved - I would not recommend purchasing form them!