Bad
545 reviews
SaratafloristSarata Florist is a top-notch online florist that offers the best-in-class flower concierge services. Their services include agent follow-up with local florists, fanatical customer service, constant updates, and full responsibility for every order with a 100% satisfaction guarantee.This means that you can be sure that your flowers will be delivered fresh and on time, and that you will be completely satisfied with your purchase. Sarata Florist is the perfect choice for anyone who wants a hassle-free and enjoyable flower buying experience.
Sarataflorist (sarataflorist.com) has 545 customer reviews on Consumer Courier, with an average rating of 1.8 out of 5.
545 approved reviews, newest moderated first
Deborah
Posted
The bouquet was beautifully done and arrived within only a few hours of ordering - in a snow storm! Delivery person was very helpful and friendly and refused tip. Will definitely use Sarataflowers again.
Dominik M.
Posted
The call from you guys was amazing
JRW
Posted
I ordered flowers on 12/22/23 and two days later received an email saying the delivery could not be made and I would get a refund. It is now 1/10/24 and still no refund. Another florist had to cancel an order I made, and I received a refund within a week. I wish I had checked reviews prior to purchasing from this company.
Efim G.
Posted
Order some flowers to get delivered and right next day they said they had canceled my order due to some problems . Then said my refund would be back within 2 or 3 business days . One month has passed no refund . This is disgusting, I couldn’t wish my elderly relative a happy birthday and I feel guilty
CJ
Posted
Refund deposited on January 2, 2024 per my bank. This should not have taken this long. Order was placed and paid for on 11/27/2023. Thank you for finally doing the right thing. Attitude in your response was uncalled for since you did not complete the refund until I wrote a negative review.
Jonathan G.
Posted
Order some flowers to get delivered and right next day they said they had canceled my order due to no drivers. Then said my refund would be back within 2 or 3 business days literally almost a week an half and no response from nobody. Definitely a scam also not cheap either.
Response from Sarataflorist· Jan 7, 2024
Hello Jonathan, We cancelled your order because our local florist partner could not guarantee the quality of the roses and because you spent good money on this we did not feel as if we can deliver what you purchased. I see the refund was immediately placed by our team amd also see that the funds are back into your account so please take into account the banking holidays for the Christmas and New Year in the small delay. I have verified with the bank your funds are in your account and thank you so much for your review and your patience.
Unhappy C.
Posted
I typically do not write reviews, but I was scammed. I ordered flowers through Sarata’s website only to be told they could not be delivered by the date they indicated on the website AFTER i paid. I said okay, when could they be delivered and they said not for several weeks! I was guaranteed a refund- once verbally on the phone, another via email. It never happened. I keep emailing with no response. My advice, only use a reputable, well known company. I plan on sharing my experience all over social media if my refund doesn’t happen in the next couple of days. I feel like a fool, but I won’t let this happen to others. Our local news station covers scams, I am thinking of contacting them to prevent this from happening to others. They responded to this site saying I was issued a refund. I look everyday and no refund has been received.
Response from Sarataflorist· Jan 7, 2024
Helloooo Anne The bouquet you purchased for Christmas was actually cancelled for unvailabiiity. We refunded you immediately amd double checked with the bank and they have also assured me with a receipt of your refund. Would you please look again for SARATA? Some of our customers are making a mistake with the name when they look at their statements. Let me know if you need more help!
Nick H.
Posted
ordered flowers to send to my mother for her birthday send me a text message if I give him a five star review in advance. He will make the bouquet bigger five hours later calls me up. Cancel my order says you can’t make the delivery. Great customer service. Never use your service again. Customers beware fraud.
