Scout & CellarReviews of scoutandcellar.com

I was able to get wines shipped to me that were not able to be shipped to my state after speaking with the customer service agent.

I called because I ordered the Memorial Day Special. My order was missing one bottle so I called customer service. The person I spoke with was courteous and said that I would receive a credit on my account toward my next order. Excellent customer service.

I was trying to help a customer redeem credits and Support was able to locate the information quickly. Thank-you.

Michael was very helpful and solved my issue!

The guy was very helpful and I was satisfied with my decision.

Jerick was extremely helpful and went above and beyond to connect with me to help me correct an order.

Aldren really helped me and customer figure out when her wine was going to be delivered. There was a hold in the tracking info and Aldren got in touch with Fed ex and got the package moving again.

James was excellent in describing the issue and how at this point if he promised he would ship then I would only be unhappy in the long run as he could not be absolutely sure there was enough left with those asking for it already to ship me. I appreciate his. Honesty - I just wish I hadn’t fallen in love with a wine I ultimately can’t have!