J
Posted
Multiple unauthorized charges
My brand new credit card had a dozen fraudulent charges after using this site. I have anti-malware software on my computer and use a vpn on all networks so I do not have malware and/or keylogging software. Terrible experience.
Response from Searchbug· May 16, 2023
Hi J, While we appreciate feedback, we can see this is your only review and your profile is incomplete. Since there is no identifying information we can't confirm your customer info so there is no way to validate or help at this point. Searchbug has been in business for several decades. We service tens of thousands of customers in the public, private, and government sectors. We have to jump through some pretty serious security obstacles to get Fortune 100 & 500 enterprise level clients and government clients. It's highly unlikely Searchbug is was the source of your issue. If your credit card has been compromised, I recommend scanning your computer with malware and/or keylogging software or see if your router or local network was compromised. Your local network and computer are much more susceptible to intrusion than our website or host. Thousands of new clients register new accounts every month on Searchbug and if our website was the source of the credit card problem, we would be overwhelmed with complaints, which we are not. No Searchbug employee, including system engineers, have access to credit card details. After you enter your credit card information, it is passed directly to our credit card processor over an encrypted secure connection and is permanently masked. The only way your card could be compromised is when you enter it from your computer. All customer credit card details, including card number and the CCV security code, are never stored in any Searchbug database. Our credit card processor responds with an authorization and a reference token. We only use your reference token for your future authorized charges. This reference token is proprietary and can only be used online on the Searchbug website. Your connection to the Searchbug website and our servers that send the data to the credit card processor are secured with the newest SSL protocol: Transport Layer Security (TLS) 1.2. All the best, Searchbug