SelfDecodeReviews of selfdecode.com

I would absolutely NOT recommend SelfDecode for anyone who already has their DNA data and is looking to upload it for more in depth reports. The entire site is set up to trick you into buying their DNA kit. They constantly try to upsell reports to you, which I would be fine with IF they made it clear which reports are actually available for uploaded data, and which are only available using their own DNA kit. I was trying to buy reports that are available for the uploaded DNA data, was upsold on another report, and then was charged for that new report, the DNA kit, and shipping for the DNA kit without the site showing me a full list of what I was paying for even once. I had no idea I was paying for a DNA kit & shipping along with the report itself, until I was emailed the invoice and my card was charged! Throughout that entire upsell process there wasn't a single place where it stated that I would have to buy their DNA kit in order to get this report. To top it all off, after being charged for the extra report, DNA kit, and shipping, I can't even use the site AT ALL as no matter what page I navigate to, there is an un-closable pop up for adding a shipping address, which I'm NOT going to do because I never wanted the DNA kit to begin with! So now my account and all the reports I already paid for are unusable / unviewable until the support team addresses it.

I signed up a year ago, missed the 'auto renewal' notification and even after notifying the company within 3 days of the charge that i no longer used their service and asked for refund they absolutely refused. They threw their 'terms of service' in my face. Bad business practices.

This company billed me last year for a yearly membership I had cancelled. I contacted support to request a cancellation and refund. Cassie F. from support did not issue a refund, and now I see they did not cancel my membership, even though I asked for my email. Now I get a renewal email that they will bill me for another year. To avoid this, I try to log in to my account, which I can, but my login credentials do not work for the separate "Manage subscription" section, where I can actually cancel my membership. Just know this before giving your credit card details to this company.

After a lot of research I've reached a conclusion that Self-decode is closest to the gold standard of DNA testing there is. I especially like their very actionable approach.

Easy to use and affordable

The information provided is very descriptive and complete with lots of detailed explanation.

Since I can remember, I've been dealing with health issues, from brain fog to debilitating fatigue. With SelfDecode, I was able to identify two very rare genetic variants. I brought these findings to my functional medicine doctor, and we figured out a solution to my problems. It was life-changing. It's also perfect for biohacking, as I was able to pinpoint what I was deficient in. I highly recommend SelfDecode.

I live in Germany and ordered a panel from Selfdecode almost four weeks ago. No idea if it has been shipped and when it is supposed to arrive. The customer support has not responded to my previous emails. Guess they don’t care about the customer after all. I’ll definitely get my money back.