Gerard D.
Posted
I've never seen a package take two…
I've never seen a package take two weeks to go from one address in the continental US to another. IDK what kind of slow boat shipping you use but I wasn't impressed. No tracking updates. Your website said it was waiting for shipment for that whole time. No answer to my service request email. I mean, I got my money but other than that it was a lame experience.
Response from Sell That Cell· Apr 21, 2024
Gerard, thanks for the feedback, sorry our service wasn't up to your standards. Judging by the fact that your package took 8 days bouncing around from Maine to New Hampshire to Massachusetts before finally making it's way to Texas, it appears the post office missent your package and it took longer than the usual 2-4 business days to reach us. Unfortunately, that's outside of our control. Your tracking number was available and you could have checked it on the USPS website at any time for updates. We checked our inbox, deleted folder, and spam folder and you never contacted us regarding this order. We also include a phone number on your order confirmation page and packing slip that you could have used to reach out to us. Sorry again that you were disappointed, but two weeks is definitely not a typical transit time for these orders.