Andrin
Posted
Good for Dynamic videos.
For EU customers, they don´t have any support coverage. You only get answers from 3-4pm onwards. It is not possible to cancel subscription from the self service. Have to reach out to their support for that. Constant issues with the videos - the LinkedIn background scrolling does not work all the time so took lots of manual work in order to fully utilize the tool. In general, it is a good tool for AI Videos. Prospecting with Sendspark will take time (not fully automatic as you would think)
Response from Sendspark· Feb 24, 2026
Hi Andrin, thank you for taking the time to share such honest and detailed feedback. We really appreciate it, and we're glad to hear you're finding Sendspark useful for AI videos and outreach! You've raised some really valid points though, and we want to address them properly. The EU support coverage gap is something we hear and we're genuinely working on expanding our availability to better serve customers in your timezone. We're sorry that's been frustrating. On the self-serve cancellation, you're right that this isn't as smooth as it should be, and it's on our radar to improve. We don't want anyone to feel stuck. The LinkedIn background scrolling issue is also something our team is actively looking into. We know manual workarounds are not what you signed up for and we appreciate your patience while we work through it. If you'd like to jump on a quick onboarding call, we'd love to help you get the most out of the tool and make sure things are running smoothly for you. Feel free to reach out at [email protected] and we'll get something set up. Thanks again for sticking with us and for the constructive feedback.