Poor
3,800 reviews
Sephora is listed under Cosmetics & Makeup.
Sephora (sephora.com) has 3,800 customer reviews on Consumer Courier, with an average rating of 2.2 out of 5.
3,800 approved reviews, newest moderated first
Evie J.
Posted
Way better customer service then ulta also I love how super quick things ship and how easy it is to order off site I also love how they are offering free shipping right now so take advantage of that!!
Lily
Posted
Always love shopping here. Their product is easy to find and the app makes life easier. I can go back and found products I purchase in the past as well as my color is match.
Jenn
Posted
Always enjoy shopping on here but all the products I use are usually sold out and never restocked! Besides that, orders are always packaged nicely and always receive the correct order.
Jill W.
Posted
I’ve ordered from Sephora for years, and never had any issues. Quick shipping and good products. This time I received my order with 2 of the products torn open and a concealer missing from one of the boxes. I contacted customer service on chat and the session froze both times before getting the issue resolved. I figured I’d have trouble getting them replaced, but received an email almost immediately stating that my replacement order (free of charge and with extra samples) was already being processed. Great to find a company with good customer service, even online!
Mariana S.
Posted
I love their products but every time I waited for my order to be delivered 3-4 weeks while they said that I will receive it in maximum 4 business days....I never received my order on time, that is very disappointing
Niclas
Posted
Usel ehandel och webshop! Har lagt en order 3ggr, första två gångerna annulerades dem pga it strul. Den 3e dyker aldrig upp så när jag ringer dem undrar dem varför jag inte hört av mig tidigare när jag nu drabbats - som om det är mitt fel att dem har problem. Deras system har tappat fakturaadress, inte leveransadressen dock men då kan inte lagret skicka ut varan. Men dem meddelar inte heller kunden! Blev tvungen att handla på annat håll mkt dyrare och bad dem se över lämplig kompensation. Det vill dem inte, däremot vill dem annullera ordern igen. Uselt hantering av interna problem. Deras förslag var 15% rabatt till framtida köp trots att jag nu drabbats av dubbla utgifter. Underkänt😢
Ay L.
Posted
Nie wieder! Völlig grundlos wurde meine Bestellung von 6 Artikeln während der Glamour Shopping Week storniert. Da werde ich nie wieder einen Cent lassen! Absolut unseriös! So etwas habe ich noch nie erlebt
Maysara A.
Posted
I simply loved my first experience in Sephora Canada at Bayshore Mall. It’s all because of the sales lady named ‘Samantha’ short ‘Sam’ who assisted me in the perfume section. She made my shopping experience really pleasant and fulfilling. I ended up buying way more than I budget as I enjoyed her authenticity and positive welcoming attitude. I have always loved Sephora in Dubai and here in Canada I think I’ll love it more. Thanks Sam! Keep up the good work!
