SertaReviews of serta.com

#Samsclub so disappointed in their lack of customer service, inability to resolve an issue much less acknowledge me or the issue. I ordered a mattress set on August 1, 2020 with the delivery date by August 28th. Now it's October 14th and I'm still waiting. Now, if there had been any communication regarding the delay, I might have been more understanding. But there was none. I received a text stating my mattresses had been shipped on September 27th. Well, not to me but to a separate shipping company! To add insult to injury, they charged my credit card on September 27th. So anyway, I'm told that I will receive my mattress October 4th, NO SHOW! I had given away my current mattress and now was resigned to sleep on my sofa. So I get a new delivery date of October 7th. No show, no cancellation, no communication. Then I get a delivery date of October 20th. I contact Sam's to tell them I want a refund and to cancel the whole deal. They have the audacity to tell me to contact Serta! Serta tells me I have to contact Sam's. XPO doesn't even have a live person to talk to unless they call you! It's passing the buck on a whole new level. Now I get a text that the mattress will be delivered today, October 14th, but the real kicker is I will get a text with a time window the day BEFORE delivery. NOPE...that didn't happen and once again, I'm still waiting. This whole literal 3 ring circus is about to push me into small claims court. #samsclubnightmare #xponightmare #sertanightmare #avoidsamsclubatallcosts #xpo #samsclub #serta

I have been using a Serta for over 6 months. I love the quality but for some reason I’ve been waking up with my back hurting. I’m hoping this is just a result of a new mattress and will go away.

I love serta one of the best Mattress I've ever bought it's time for a new one but I do not think I will be buying from them unless they have a great sale. serta is very expensive but worth the good sleep my family and i endured. customers service can be worked on but other than those two issue they're great!

I am a matterace freak, i own small Aparthotel and for me comfortable sleep and matterace quality is priority not only for myself but for my guests too, I was looking for the best matterace for years and i was not sattisfied untill i met Serta matteraces which are more then perfect or almost more than perfect..