Chris L.
Posted
I have bought from these people before
I have bought from these people before, so I didn’t see a problem. Even bought a can of 50 BMG two weeks prior and it was great bought another can and it came in dirty as heck. On the top two rows, there were several dented scratched some of the rounds look like they had been ran over by a truck. I contacted customer service, and immediately I was blamed and told that I didn’t read the ad. They’re very clearly stated some ammo would be dirtier than others, and some ammo might have light mild minor dings. Mind you I work 70 hours last week so I didn’t have time to dig through the entire box but when I saw the condition of the top two rows in the ammo, can I contact customer service who immediately became complete jerks and blamed me. He kept telling me that my videos were to granny, even though I sent them to multiple people who said they were fine. I didn’t want a refund I just wanted him to make wrap the rounds Equateur up and could not be used. The next day I went through the entire ammo cans and it turned out. There were only eight that I could not use like really would be afraid the fire. I apologized to Sam and told him it ended up only being eight I could not fire and I could salvage those, but I was a little concerned about the way he treats his customers, he blamed everyone but himself he blamed UPS said that they slam the cam down however, there was not a mark on the cardboard box nor was there a mark on the ammo can. He blamed Lake City and everyone else, but this ammo. Clearly you could tell the damage was caused by someone inexperienced, taking the links off. The ammo even told me that in years of law-enforcement and military experience that I didn’t know what I was talking about. I told him I didn’t want a refund and I didn’t want anything for free. I just wanted it made rock when I first saw the poor condition of the ammo and it turned out to not be as bad as I thought but he continued then he told me did you send all of it back for a refund then I said no I can use it and he said well do what you want, but nobody comes at me in a hostile manner. The guy is arrogant and full of himself, and I will never do business again. He even told me that I better not slander him by telling people the truth. The only reason this guy is in business steel is because he sells cheap ammoAnd
Response from SGAmmo.com· Oct 30, 2023
This guy is really acting mentally ill. He totally distorts the true conversation in this review to make me sound worse and himself better. He came at me with very aggressive, hostile tone, sent me videos where he 'talks trash' to me first thing, before even attempting to ask questions or have a normal conversation. The product listing clearly states that some cans of ammo are more tarnished than others, and that some rounds may have dents and dings from manufacturing. I pointed that out in my reply then 'kaboom' he goes on an all out attack, saying terrible things. Totally inappropriate way to have a conversation. I told him that if he was not happy with the product, that we can do a return for a refund, I'd email a return label at my expense and give him a full refund. Apparently that was not 'good enough', and he just keeps replying talking trash, telling me how I stink and I do not stand behind the product. Truly insane-like behavior. Keep in mind we do not make the ammo we sell, we are just the retailer, and while we did declare the issues he complained about, we still offered to allow a return. Not much else I could do. That said, if you come at me talking hostile and crazy right out of the gate, you are not going to get the best service. I treat people the way they treat me, I'm not going to be a 'punching bag' for lunatics, and if you have a problem just ask nicely, lets have a discussion and if there is a real problem after the facts are looked at in detail, I'll do a return on the product.