The Patented Original SHHHOWERCAP®Reviews of shhhowercap.com

Edit: After submitting a dispute through my bank the company refunded me. And today- October 23- my shower cap arrived. It did have a nice note thanking me for my patience. I appreciate that they refunded and still sent the product. I am assuming that was on purpose to make up for my experience. Because of this I am raising my rating from one to three stars. I am excited to try my shower cap tonight. It is cute, and looks well made. I think the company just really needs to look long and hard at their customer service practices. Prior review: Long story- but worth reading. This company is a scam, and the founder is a paranoid scammer. They supposedly have a legit product. I’ll never know. I ordered at the end of July, and a week or two later I emailed asking for an update. I then get an email saying that my order was flagged in a bunch of fraudulent orders. They said I needed to show my ID via video call to get the order, or that they’d refund it. I go to set up a video call. No slots available. I email them, they say there are some open now. I book a video call, and end up meeting with the (supposed) founder. She asks to see my ID, and then SCREENSHOTS IT. I am uncomfortable with this, but ok…. I then get an email that it’ll be released within two weeks. Two weeks go by, I email asking for an update. Get the same email saying it will be released within two weeks. When I email back saying they already said that- I get an email saying it’ll ship in a week. Week comes a goes, and then I get ANOTHER email demanding I prove who I am via some Real ID verification service. What?? I literally met with the founder, spoke to her, showed my ID, which she took a picture of and has on her computer somewhere- and I’m being asked to do it again? They have had my money- and a bunch of other people’s money- for over two months. They keep lying about shipping the product, and have demanded I prove who I am twice. When I write them and say I am demanding to have my product shipped by end of the week or my money returned they send me some canned response about how I need to verify my identity. I will go out of my way to never buy this shower cap, good reviews be damned. She is essentially paranoid that people are buying her product and then selling it as their own- and to try to stop that she is asking her customers TO PROVE TO HER THEY ARE LEGIT. The EGO. You can have the best product or service, but how you treat your customers matters more than anything else. I have never been treated like this by a company that wanted my money. There is a way to handle resellers. Abusing your customer base is not it. If this was a company that had any integrity they would email each customer they’ve done this to, with a sincere apology. Ship the damn shower cap, AND refund them. Under promise, over deliver is the goal. This company way over promises and doesn’t even under deliver- they just never deliver.

My showercap has now arrived and I used it this morning. I am impressed with the design and utility. However, I ordered the thing in May and it was late August before it arrived. It didn't ship until August. So my 3 star review is that this level of delay is just not on. If you are having supply issues, continuing to take orders is not ok, because most people expect their product to ship pretty soon after purchase.

I like the product once I finally got it. I placed the order in early November for the new black one. My credit card was immediately charged. Four months later when I had heard nothing from the company I was totally unable to find any method of contact to inquire. Then finally, one day around early April, out of the blue I get an email from the company saying it has shipped.

Great shower cap, terrible customer communication, no phone number. I placed my order in December I think, knew it would be on back order ( all prints were), and while fully charged , didn't get the shipment for about 3 months, ( not looking up dates now). Multiple emails , form answers, no phone to speak to anyone. I wouldn't order if it's not in stock bc who knows when you'll get it.

Love the product but it took 4 months to receive. I thought it was a scam. I didn’t hear anything from the company until they shipped it 4 months after purchasing.

I love the product and have purchased several, but this one took 5 months to send. I knew it would be awhile when I ordered it, but 5 months is a seriously long time. I won’t gift one of these again.

Good quality product but I’ve ordered 3 times and each (in stock item) took over 9 months to receive. Email status updates were few and vague.

Took over 5 months to ship and I received the incorrect color. Update after company’s response. This is my third purchase with the brand. My first one was great. Lasted a long time. Bought a second one from Nordstrom.com and the silicone(?) inner border began to fall off almost immediately after my first use, which was disappointing af. So that one didn’t really keep the moisture out. Decided to give it one more go and, several months later, so far so good.