ResMed ShopReviews of shop.resmed.com

Ordered mask wipes. They require a signature for delivery. That make it very difficult. I won't order wipes from ResMed again.

Extremely inconvenient to have to sign for the package through FedEx. Their delivery attempts were always while I was at work. I had to take a half day off work to go a very far distance to the distribution center to pick it up. I am asking for a different option next time. What could we do differently? Thanks

Staff were extremely helpful in explaining the intricacies of the CPAP system I was interested in and very patient with all of my questions. CPAP arrived in perfect order on my doorstep earlier than they had projected delivery.

Easy order process and even though the item I requested was back ordered it arrived much sooner than expected.

easy order online but it didn’t prompt a compatibility check with my current Phillips CPAP so I had to return cause it don’t fit.

My package was shipped in a timely manner, but dumped on the front porch in the rain without any requirement for a signature. I also ordered small masks and got 3, in 3 different sizes. Now I will have to buy 2 separately and they are not cheap. Finally, I have had connectivity challenges with the software and have no idea how to get help. Very frustrating.

The online ordering process was very straight forward and easy. I had a question for customer service and they were very helpful. Even though I already had a prescription from my Dr. Getting all of the silly details worked out was silly. Who would pay over $1000 for this machine if they didn’t need it?

first of all it took too long to get authorization to get the unit as your office kept sending request to a disconnected phone number. secondly you sent the unit via fed ex requiring a signature. this is after a Customer service person told me it would be 4 weeks before it would ship and then it shipped within a week when i was on vacation for 2 weeks.