shopgoodwillReviews of shopgoodwill.com

They employ so many shill bidders that if you do what I do and track every item and see how often it comes back up for bid. They need to have a class action levied against them. They are also committing postal fraud.

Beware they leave the bids open past bidding time to get a higher price even if your the highest price at the time the bid should end.

Be aware if you only bank with One Bank like I do I have a Capital One and they're not accepting any of your payments they'll try to ask you for a different form of payment if you don't they're not going to remove anything off of your selection mind you I spend more than $1,000 with them with purchases and I just recently had these two purchases not been able to be purchased minding you I called my bank like they told me to and Capital One told me they denied payment and I messaged them with screenshots showing that they canceled the payment. And they asked me do I have another payment which I only use Capital One and now I cant and the sellers I'm messaging are basically telling me to use another form of payment after I told them this is my only form of payment. They're not taking it off of my list I have to I can't bid or anything minding you I spend more than $1,000 I asked them numerous times to remove it one seller said they would remove it but they never removed it. I love shopping at Goodwill stores but the online customer service support is the one at minding you I messaging two sellers and both sellers or pretty adamant on me trying to make another payment with a different payment. After I send them screenshots of their error and I have to pay for this. This is unfair. And I will be complaining to corporate.

How you can charge twice the price of shipping for an item that weighs less then 1 pound is ridiculous. If you want to over charge just make the price higher to begin with. Dont tell me it costs $15 dollars on top of your service fees. Ten dollar items become forty dollars very quickly. Not to mention charging more for open box items then they cost in the store.

I usually don't leave reviews (bad) about any website in particular because I feel there are worse things out there to spend your valuable time in doing so but this is one of those cases were I feel I have to. Goodwill is all about "thanks for your donations/support, thats what keeps us going, its people like you blah blah blah....". I'll keep this is short and to the point as possible (apoligies in advance). Basically, I won an auction on their site and ended up paying $103 and some change only to have to wait 2 weeks for them not to ship my order, contacted the seller to receive no response so I had to contact their 'HQ'. I ended up receiving a refund because they discovered that "the listing was erroneously posted twice"?? All good on that part but if people are 'supporting you and keeping you going', why waste their time and show how unprofessional you are by not even being able to stay on top of orders and provide decent customer support? To me its a big joke how a business that people support can't even fulfill a simple order. Goodwill needs to step it up a notch and not be just about receiving but also giving back; if everyone decided not to donate, goodwill wouldn't even exist! I suggest they STOP screwing over the people that are donating or spending their hard earned money because it can all go downhill pretty fast.

The most inept and intentionally deceptive auction business practices I've encountered, over and over again. Obvious significant damage is rarely noted or photographed and occurs with just about every purchase. If a statue were to be offered missing its head, it would not surprise me for the item to be pictured from the neck down only and with a condition description of "good with some wear." Shipping is always a disaster. Items chucked into a box with no bubblewrap or anything and some paper dropped on top. The just don't give a sh*t.

My issue with shopgoodwill is simple I won an item gavel down invoice sent pay and the location is thinking they can back out of the transaction and won't even follow there own policies cause I won the item amf and then want to do after the gavel went down and that's not good business in any practice shame on shopgoodwill I won said item for 680.11 plus shipping and they don't want to honor the sale

I recently discovered Goodwill Online. I signed up for an account and began scrolling. Ten days later I got an email telling me I had failed to pay for an item I had won. Honestly, I don't remember pushing the place bid button and I never received any type of acknowledgement that I had placed a bid. But ok, maybe I did and just don't remember it. The real shocker came in the form of their shipping fee. For a wornout pair of cheap earring that i paid $10 for, they charged $9.88 to ship fedex. Why couldn't they bother to drop them in a small padded envelope and stick it in there outgoing USPS mail? Stupid! I will delete my account for sure. No more "accidental" purchases with horrendous shipping fees.