Shop Home Med Reviews | Read Customer Reviews of shophomemed.com

Shop Home Med Reviews | Read Customer Reviews of shophomemed.com

Shop Home Med reviews

296 approved reviews, newest moderated first

Lenny W.
Posted Jan 16, 2026
All that I had questions on they were…
All that I had questions on they were answered and I was glad for the help.
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June
Posted Jan 15, 2026
Received our walker in record time & in…
Received our walker in record time & in good shape.
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Catherine O.
Posted Jan 14, 2026
Horrible
Horrible ! Scam order description. Will never order from here again.
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Luann G.
Posted Jan 12, 2026
very easy to order and we are loving…
very easy to order and we are loving the new mattress. thank you
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Kenneth L.
Posted Jan 12, 2026
Didn't send all the product
Not all the peices of the bed came
Response from Shop Home Med· Jan 13, 2026
Please note the bed package ships in 3 packages. The mattress will be arriving via FedEx
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Mary
Posted Jan 12, 2026
You were helpful and kept your word.
You were helpful and kept your word.
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Stacy G.
Posted Jan 10, 2026
Beware!
Beware of doing business with this company. They post all over the website that they have a 30 day return policy so if you are buying mobility devices or products that you are unsure will work for you, you feel comfortable spending the money knowing that you can make the return. I spent $2000 on a transfer device that would not fit close enough to my wheelchair to work, when I went to return it they said it was a 25% restocking fee! That’s $500! Plus I have to spend the money on shipping this huge box back. When it’s all said and done I’d be at a $700 loss on a product they said was returnable within 30 days. They have to know that the common expectation when they say that is that you get a full refund. This is so deceptive. Watch out!
Response from Shop Home Med· Jan 12, 2026
We’re truly sorry to hear about your experience and understand how frustrating this situation feels—especially with a large, expensive mobility product. We do want to clarify, transparently, that while we do offer a 30-day return window, certain items such as mobility and transfer equipment are subject to a restocking fee, which is clearly outlined in our return policy. These products are often bulky, costly to ship, and cannot always be resold as new once opened or assembled, which is why the fee applies. That said, we never intend for our policies to feel deceptive, and we regret that this was not the expectation you had when placing your order. We strongly encourage customers to reach out to our support team before purchasing large mobility equipment so we can help confirm fit, compatibility, and placement to avoid situations like this.
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Mark
Posted Jan 9, 2026
Broken part was not under warranty even…
Broken part was not under warranty even though the machine was less than 3 months old.I noticed a caster was broken inquired on replacement and was told that item was not under warrantee I had to purchased a set for $ 134 .00 item was purchased December 2025.
Response from Shop Home Med· Jan 12, 2026
Thank you for sharing your concern. We understand how disappointing it can be when a product issue occurs so soon after purchase. Can you please provide more information about what the issue was so we can better understand and assist?
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