Kay H.
Posted
Buyer Beware
I purchased an item that was in stock and ready to ship. I called and texted to cancel it before it was shipped - however they did not return my voice mail and on the chat told me my order did not exist. When I finally got through on the phone, the item had already shipped. The item was not accepted from FedEx at the delivery location, and FedEx returned it to the sender. Now I am being told the item was custom (no mention on their site that this was a custom order) and they will not accept the return, even though it is already in their possession.
Response from Shop Home Med· Mar 3, 2025
This item is listed as non-refundable, as stated on the product page. Additionally, please note that delivery cannot be refused, as all returns require a Return Authorization (RA) number. Regarding your call before shipment, our items are shipped promptly, and we may not be available to assist during non-office hours. However, I see that there was an email exchange with our staff where we were able to assist you.