Poor
151 reviews
Shop Software KeysShop Software Keys was founded on the premise of providing the best experience for purchasing software online. We strive to provide the most outstanding service in the industry alongside the most competitive prices.Located in Dover, Delaware our team has a strong foundation in customer service and technical support with over ten years of experience. This, tied with our connection to the Microsoft Partner Network allows us to find and provide you with the best prices available for authentic and genuine software.
Shop Software Keys (shopsoftwarekeys.com) has 151 customer reviews on Consumer Courier, with an average rating of 2.3 out of 5.
151 approved reviews, newest moderated first
Pierre van D.
Posted
I purchased a windows 11 physical usb from them. When installing the license key, Microsoft cannot validate it as it has already been used. How do they sell new products with licenses already used?
Charles A.
Posted
I purchased Apple AirPods 3 on 11/23/22 and I received them 12/22/22. One month later! They were fake! Cheap quality. Had them verified as counterfeit at Apple Store. FRAUD company!!
Wojciech
Posted
They sell fake products! Bought an AirPods 3rd Generation on 11/28, delivered at 22/12 (!). The audio was low quality so I went to Apple Store and they told me that the product is counterfeited. Shop did not respond for several days. Once I finally reached them on chat, they said return is not available as it was refurbished item. I contacted authorities.
Malik M.
Posted
I've sent 2 emails to the support email account and haven't received an email back or regarding the issues I need support with.
Joe
Posted
I was sold a product that was advertised as licensed and new from Microsoft, yet I received a makeshift USB and product key. I submitted a complaint to the BBB and disputed the purchase through my CC. I reached out to the company as well and they did not return my call.
Ioana Alexandra S.
Posted
Finally received my airpods 3rd generation ordered on blackfriday and they are fake
S.Sorensen
Posted
Ordered Microsoft Office on December 10th. It’s now the 16th and have gotten no shipping status and no reply from customer service emails. No one answers their phone or the chat on their website. Attempted to message them on FB but no messages will go through there either,
TheCupressiana
Posted
Just like previous reviews, I too ordered 3 sets of AirPods from Shop Software Keys and it's been over two weeks and I have not received my order. I emailed customer service on Dec 3, 2022 and they responded a day later and told me that the items are guaranteed to arrive before Christmas and that they're experiencing delays with Apple products because they're backordered from their distributor. I was told that I should receive an email with tracking info soon once the item ships. Then I got an email on Dec 11th saying that my items will ship on 12/12/2022 via First class package and they included a tracking # with link to track, with a message "Please allow up to 24 hours for the tracking link to update." It has been almost 6 days since then, and the USPS tracking link keeps showing the same information "Latest Update A shipping label has been prepared for your item at 3:43 pm on December 11, 2022 in LITCHFIELD PARK, AZ 85340. This does not indicate receipt by the USPS or the actual mailing date." I have tried to call the company but cannot get through to a customer service rep, I've left a voicemail. I've also sent several emails asking what is the hold up and why my order still hasn't shipped even though they promised to have it shipped by 12/12/2022 according to their email? Today is already the end of December 15th, Christmas is less than 10 days away and this company is not providing any info on the status of my order. Something is not right and I am very concerned that this is a scam. If I do not hear from this company by tomorrow, I am contacting my credit card company to report a fraudulent transaction.
