VIDAReviews of shopvida.com

great mask, just wish the ear loops were slightly longer

Missing wire piece for nose. I gave a 4 star rating, thinking that it wasn’t supposed to have a wire piece for the nose, but now I see that it is supposed to. Mine does not. I love the look and feel of the mask, but not having the piece to snug it up to the nose makes it more difficult to wear properly. 😕

I ordered two Vida masks. When they were delivered I opened one and inserted the filter and used it for a shopping trip of about an hour. It was a little difficult to keep on my face but I persisted and kept it up. This morning I receive an email showing how to center the metal nosepiece. What??? I did not receive a metal nosepiece with either mask! Cannot find a number to call to take care of this! Please advise.

The mask I ordered fits me perfectly. I have a very small face and could not find one that would fit me. It is very comfortable. I did experience a bit of a delay with shipping because of COVID. The tracking kept me up to date with the delay and gave me a new arrival date. Very happy with my purchase!!

I ordered a 4-pack of masks very early on, before masking was mandatory in most parts of the country. When I received only 2 of the masks, I was very irritated. I contacted VIDA customer service and was contacted via email very soon after. They sent the additional 2 masks and sent me another 4-pack at no charge. Great customer service! The masks themselves are comfortable and fit nicely. The filters provided are also a nice bonus.

These masks are terrible. I really wanted to like them. I didn’t mind the wait. But they’re cheaply made. The fabric is flimsy. It’s already starting to fray. The wire across the nose wasn’t centered when I got it and started poking through after one wearing. They’re very small and narrow. I put one on and it felt like someone wired my mouth shut. The ear loops pull at my ears and the adjustable loop pieces come off easily. On Vidra’s site they say the masks run small. But they add, “For a more generous fit, consider our Made in California mask.” Well, I ordered the Made in California Mask. Either they didn’t make the masks in California or the masks are ridiculously small. I checked out the company on the Better Business Bureau and they get a D rating. Don’t waste your money. Go somewhere else.

What a disaster they are. Order date is approaching 30 days ago, still no idea when it will go out. They have a nice tracking app that tells me it went to their warehouse around 10 days ago. I asked Customer Service if they could arrange for deliver by 7/1, got a very speedy and nice note back saying they couldn't guarantee that. Now I'm off on a trip, was depending on having these masks prior to leaving (and was well within their expected shipping time frame). If I could post a picture of the dates I would but their site says 'usually ships out 16-18 days from date of order' - I am working on 24 with no ship date in sight. Thanks Vida!!! If I could cancel this order I would. Since they will not allow me, I will post reviews in as many places as I can find to make sure others don't fall into the same trap. UPDATE: Peter, I have seen the notes you have left for me and others including the wildly inaccurate information about in stock and shipping in replies to others. I needed the masks by 7/1 at the latest. That was over 24 days ago. I just checked and it still hasn't left your warehouse. These will arrive past my planned usage date, there is no reason to contact you. Vida just needs to provide accurate and realistic shipping dates so customers can make informed decisions.

I think that these are the most comfortable and stylish of the many masks that I’ve ordered. They have a nice fit and wrap around the face without looking bulky. I especially like wearing them after washing and rinsing in my favorite fabric softener. The smell makes it a delight to wear! I do wash mine by hand and hang to dry. I also put a light iron to it before wearing because I like a nice crisp look. This is the only mask I’ve purchased where the material is just the right weight without getting me too hot. And, because I ordered at the beginning of their foray into mask making, the order did take a while, but they kept me informed of the delay. When there was a mistake with one of the colors ordered, the replacement was sent, immediately! In fact, I wish they would make even more colors! And, for the record...I am still waiting for other logo brand masks that I ordered around the same time as these!