jerre ann S.
Posted
Inexpensive but difficult to operate
This device is inexpensive compared to other options, but it is difficult to operate if you don't have strong fingers, which many older people and people needing physical assistance lack. You must have a cell phone with you at all times, which defeats the purpose (I could just call 911, right?), and I need to continually recharge the battery. The company did send me a new device after confirming that the first one sent to me was not functioning properly. They could improve the website by explaining what all the different colors mean. I had a difficult time to connect the second one because of the difficulty in operating the buttons and understanding the different colors and sounds the device was making. I don't have full confidence in the device.
Response from Silent Beacon· May 19, 2024
Dear Jerre or anyone viewing this "review". Here is the email correspondence to this customer, we want to be very transparent as this review is not accurately describing the situation. Furthermore that the customer felt having a cell phone within range of a Bluetooth product "defeats the purpose", which is the entire purpose of a Bluetooth device. Our team went above and beyond to assist, provide new devices and make sure all your issues were solved. "Hi Jerre, We are sorry to hear that your beacon was not working. Unfortunately, since your original beacon was purchased in November of 2023, it is no longer covered by our 30 day return policy. Our technical team tested the beacon you returned and found it to be functioning as intended. Our support team would be happy to assist you with any issues regarding setting up your beacon, pairing your beacon to the mobile application, or troubleshooting any other issues you may have with the device and/or App. Please call 888-652-ll72 M-F 9am - 6pm EST for any assistance requests and a member of our support team will help you. Your beacon is being returned to the address we have on file. You should have received an email confirmation with the USPS tracking information. Please reach out to our support team with any further questions."