SIMPLE MobileReviews of simplemobile.com

Believe I have my phone service provider your support of wifi and bites over plan sucks ive bought two extra 5 gig cards n still you won't support if you're pinching penneys get out of the phone business .

Have to admit, the absolute most worthless customer service ever. Even rivaling Concast for bottom of the barrel. Then we can discuss the Bait and Switch fraud Simple Mobile perpetrates with their deceptive advertising on pricing. And finally a rewards program that is more of a penalty than a prize.

Absolutely ZERO customer service. If you ever have a problem, then it's just your problem. I purchased a plan and phone 2 months ago, I have not made 1 call, because I cannot actually speak to a human to help me solve the problem. At this point I'm giving up and moving on to a company that will help me.

Guys ,this is a Mexican company. They dont care about teir customers not in USA not in Mexico. Tracofone, simple mobile,net 10, Telcel.all belong to Slim the Mexican magnate.

NEVER AGAIN! I was using Simple Mobile for a year and it was the worst mobilephone experience ever. Internet connection constandly was unavailable, network itself was extremly spotty; additional services I booked were again and again unavailable. The worst thing: When I wanted to cancel my Auto reup, it took my HOURS to do so. I switched to AT&T - which changed my experience completly.

Horrible. They charged me for 3 months are I cancelled my service. I emailed after the first charge and never heard back and they continued to charge my account. When I called, they said they couldn't issue any refund because they had no record of the cancellation but also couldn't provide a record for cancelling my service at that time either!! It made no sense!! WORST EXPERIENCE EVER!! Customer service is HORRIBLE!!

Avoid Simple Mobile BYOP sim card & services! My wife and I were in the states for vacation this past Oct & Nov. and I purchased two simple mobile BYOP sim cards and data plans from Best Buy. It was nothing short of a complete disaster. We NEVER had good cell service and that was anywhere we went. Even though the northeast should have pretty good coverage, we rarely had a good signal in eastern MA. Then as we traveled out west (AZ,CO) and in the south (TN), I never got any service to speak of and when I did it was only for a brief moment. We did not get a good signal anywhere. What's worse is that I have a dual SIM phone and our European carrier also runs on the same T-mobile network as Simple Mobile, so both SIM cards were running in my phone simultaneously. The entire time when the simple mobile signal was dropping out, low signaling, or most of the time just being bitterly slow, the other signal for my European sim card was strong and steady, sending and receiving with barely any interruptions. Unfortunately, I could not use that sim without running up high roaming costs at international rates. This comparison between the two sims was a constant reminder of how bad the Simple Mobile service was for us. Additionally, the setup was cumbersome and unclear; one of the numbers was not available, but the support person had already activated my data plan with that number and didn't refund me but told me to purchase an additional data plan and load it. Then their automated chat support is woeful. Avoid Simple Mobile like the plague and pay a bit more for a service from one of the main telecom companies. It will no doubt cost more, but it may save you a lot of heartache and frustration on your vacation.

Simple mobile provides nothing in return for their unlimited plan. Service is so deprioritized I might as well not bother trying to do anything I want because I can barely do anything data related. Lyrics only you tube videos wont play half the time, streaming music even sucks. It takes more than a minute sometimes to load a web page on my unlocked gsm note 9, which functions perfectly with any other sim card from a different carrier. Dont bother trying it, web pages load faster at 2g speed when out of LTE data on any other network. I am on wifi more than 50 percent of the time, so I dont use much data. I live in Lowell MA which has flawless t mobile coverage. Their unlimited LTE plan is by far the worst one I have tried and I've tried then all i work on cell phones for a living.