SkiEssentialsReviews of skiessentials.com

Ordered a pair of 2024 ski boot for my son, the pair I received was manufactured in April of 2022. If I wanted 2022, there was other cheaper options before I made the order. I called to understand the situation and was told it was a carry over boot from the 2023 season. Since the boot will be used as hand me downs for my 3 kids, I plan to return it so I can purchase a more recently manufactured boot. I was told that I would have to pay shipping and was even asked if I called to check on it before my purchase. Basically the customer service is blaming me for not researching enough and it is my fault. I express that to the customer rep, and was told, "okay, I can offer you return label". I still have not gotten the return label yet so I might need to call back. Skiessentials review videos online is great and made the purchase with them to give it a try. I will not buy again, I will go back toevo.com instead, they have great customer service.

The old bait and switch. Ordered a pair of skis for a good deal that was advertised online. A couple days passed after my card was charged with the skis still listed on their website when I was notified they did not have the item. Giving an extra star because the email was polite and they offered the option for a refund or a different item and not just store credit or some other deception.

First, I love their YouTube ski reviews. Best by far, in my impression. I tried their store as I want the reviews to continue. Ordered a Rossi Holyshred 172 cm with bindings. There was glitch in their website (it happens) and I had to submit the order twice. In this re-submission I did not note that the ski size had changed to 162 cm. They shipped the skis super fast. Great skis but 162, way to short for me. Called them and they confirmed that the order was for a 162 cm ski. Explained what I thought happened. Only option given was to return them and play a re-stocking fee ($212, plus $70 for shipping). I wanted to order a Bent Chetler with bindings right away and hoped they would meet me in the middle, cutting the re-stocking fee. Specially considering that I felt it was a "provoked" error. No luck. So I was faced paying nearly $300. Ultimately bought the Atomic skis home and decided to list the Holyshreds in eBay. Two things: Their website could be improved a bit. And in cases like mine, meeting the customer somewhere half way creates customer loyalty. I know they are not a big store, so their margins are slim. Still felt their response was short-sighted, as they lost a customer.

I recently purchased a pair of Volkl skis from SkiEssentials.com. Although i have not yet had an opportunity to use them, I expect that I will enjoy them when I do. Unfortunately, the skis were shipped with a block of foam attached to the top face of each ski, apparently to protect them during shipping. Unfortunately, it was impossible to remove the foam without leaving behind an extremely gummy adhesive. I contacted SkiEssentials.com to ask how to remove the adhesive. They recommended using rubbing alcohol, which did not work well at all. It took me approximately 1 hour using the alcohol to loosen and eventually remove the adhesive. While SkiEssentials.com did apologize for my experience, I was disappointed that this occurred in the first place and wasted so much of my time. I gave SkiEssentials.com a try, but will make my future ski purchases elsewhere.