Skis.com - Under New Ownership May 2023Reviews of skis.com

I don't ever plan to order from this company again. I ordered skis for which I received a confirmation of my order. When I didn't get a shipping confirmation, I reached out to see when I could expect to receive them. Lo and behold, I was told I wouldn't be receiving them after all because they were no longer available. Add to that, I ordered a ski and boot bag combo and when I opened the box, there were rollerblades in there -- I never ordered rollerblades. When I contacted customer service to tell them I never received my ski and boot bag but did receive rollerblades they told me that they wouldn't refund the cost of the ski bag and boot bag until I returned the rollerblades! You have got to be kidding me -- you screw up but yet won't refund my money! I should have just sold the rollerblades instead of being honest. This company is horrible!

This is the absolute WORST company on the planet to buy from. Worst experience, I swear my 5 year old could conduct business more efficiently. They screwed up my order 4 TIMES, or I ordered and paid for something only to later get a "sorry not in stock" email after transaction, and the one item the did have, they didnt ship it on time so I dont even have it for my ski trip. I had to call THEM to remind them to ship it, and I paid for extra for expedited shipping. Avoid this company and I believe its affiliate Summit Sports.

Their inventory management is a mess. I've attempted to buy 3 different items from them (ski boots, ski gloves and a beanie) in two different orders, however, my experience with Skis.com always ends the same way. After a week of my orders pending without being shipped, I contact customer service (easier said than done) only to be told that the item(s) I am trying to order is now out of stock. The most frustrating aspect of this is that Skis.com will not hesitate to charge you, but they will wait for you to contact them to determine that your items aren't coming and to seek a refund. At this point, even if I see a good deal on something at Skis.com, I'd rather buy it from one of their competitors for a more expensive price to avoid the headache of trying to contact customer service and seek a refund.

DO NOT ORDER SCAM Literally the worst customer service experience EVER!!! Do not buy from this company. I bought skies from them for my birthday. Two weeks later they email me to say that the skies were actually never in stock! They gave me a new 10% off coupon and $20 my next order. I wrongly decided to give them a second shot. The next time I ordered I called their customer service to verify that the new pair of skies was in stock. These skies were more expensive but I needed them for a ski trip. I wait another week and finally I email them. Guess what?? The skies are not in stock either. Oh, and this time they don't give me any coupons. Also, they wont let me post a review to their website....

I purchased a pair of Spyder ski pants from Skis.com. The DAY they arrived, Spyder announced a sale on the same product, for $30 less. I immediately followed the website process to submit an email with the link to the lower price and order information. I even took a screen shot of my cart with the date and time to submit! I had to CALL THEM after 3 days, to inquire about the match. During that time, Spyder sold the product out, so since they couldn't verify, in real time (despite my screen shot), they wouldn't honor the price match. Seems pretty fishy and downright misleading to simply NOT respond to requests, in order to not honor the price match. Total BS! All of the reps were lovely on the phone and sorry, but their hands were tied. BAD CUSTOMER SERVICE!

Wish I would have read the reviews before ordering. Same story different day. I ordered ski boots for my husband 2/23. Received an email 3/4 stating theboots were out of stock and the order was canceled. However, upon reviewing my account no refund has been given. I emailed and called several times over the last week and was told each time my refund was coming. No such luck. It's also worth noting that each time I call I experience the same time suck which is they customer service representative puts me on hold for over 14 mins then the call is "disconnected" as they supposedly speak to a supervisor to see where the refund is. Also, another huge red flag, every time I request an email (proof in writing) that my refund is being processed I am told they do not do that. This is a nightmare company. AVOID IT AT ALL COSTS!!!

Ordered 3 day shipping and we tried to call 3 times and got their voicemail . Also emailed them about the order with no response. After callings fourth time a week later they told us that the product was sold out. Don’t order from skis.com. #skis

Avoid the summitsports.com group of websites. I have (unknowingly) ordered from two, both with the same M.O. most people have described above. No product actually in stock, no email replies, you have to call to beg for your refund. bothwateroutfitters.com and skis.com were exactly the same process. Buyer beware.