Average
117 reviews
Skybound EntertainmentSkybound Entertainment is a multiplatform content company that works closely with creators and their intellectual properties, extending their stories to further platforms including comics, television, film, tabletop and video games, books, digital content, events, and beyond. The company is the home of notable properties including The Walking Dead, Invincible, and Super Dinosaur.
Skybound Entertainment (skybound.com) has 117 customer reviews on Consumer Courier, with an average rating of 3.1 out of 5.
117 approved reviews, newest moderated first
Bergthor R.
Posted
Very quick responses and excellent customer service. Very helpful
Response from Skybound Entertainment· Mar 19, 2025
Thank you for the wonderful feedback! We’re so glad to hear that our customer service met your expectations. Providing fast and helpful support is always our goal, and it’s great to know we delivered. If you ever need anything else, feel free to get in touch anytime!
Eliable
Posted
Due to a misunderstanding I thought a shirt I ordered never shipped when it was supposed to, however I was politely corrected and told apparently I pre-ordered the shirt. Nice customer service when you can get ahold of them. I left 2 emails to the account linked in their store for contact and got no response to this day. It was only once I submitted a ticket that they got back in a quick and concise manner.
Response from Skybound Entertainment· Mar 19, 2025
Thank you for sharing your feedback. We’re sorry for any confusion caused by the misunderstanding regarding your order. We’re glad to hear that our customer service team was able to clarify the situation for you once you reached out through a ticket. We sincerely apologize for the delay in responding to your emails, and we’ll be reviewing our communication processes to ensure quicker responses moving forward. Your experience is important to us, and we truly appreciate your patience. If you have any further concerns, please don’t hesitate to reach out!
Alexander L.
Posted
My customer service experience with skybound has been spectacular! I had ordered a shirt and asked question I was wondering about and they’ve been surprisingly fast to reply and answer. They’re very helpful telling me exactly what is happening with my order and when I am to receive it. Great. guidance! very happy with my experience.
Response from Skybound Entertainment· Mar 19, 2025
Thank you so much for the wonderful feedback! We’re thrilled to hear that your experience with our customer service team was spectacular. It’s always our goal to provide clear and timely updates, and we’re glad we could assist you with your order. We truly appreciate your kind words and are so happy to know you’re satisfied with your experience!
Jim H.
Posted
Amazing customer service, my question was answered very quickly and in a professional manner. Shoutout to Chris
Response from Skybound Entertainment· Mar 19, 2025
Thank you for the fantastic review! We’re so glad to hear that Chris provided you with quick and professional support. We’ll be sure to pass along your shoutout! We appreciate you taking the time to share your experience with us!
MATTHEW
Posted
Best customer service I've ever had.
Response from Skybound Entertainment· Mar 7, 2025
Wow, thank you for the incredible compliment! Your satisfaction is our top priority, and we’re thrilled to have made such an impact. If you need anything else, we’re always here to help!
Giorgio M.
Posted
Amazing customer service! Literally resolved my issues within minutes and no hassle. Love skybound!
Response from Skybound Entertainment· Mar 7, 2025
Thank you so much for your kind words! We're thrilled to hear that we were able to resolve your issues quickly and efficiently. Your feedback means a lot to us, and we're so glad you love Skybound! If you ever need assistance again, don't hesitate to reach out. We’re always here to help!
A.K.
Posted
Ich habe zwei Mal die The Callisto Protocol Collector's Edition (aktuell im Sale) bei Skybound bestellt und diese kamen jeweils nach 3 Wochen mit Sendungsnachverfolgung sehr gut verpackt und unversehrt (Sammlerzustand) bei mir an. Dafür ein dickes Lob und vielen Dank an Skybound. Meine Erfahrung mit dem Kundenservice von Skybound haben meine Erwartungen übertroffen. Auf meine Anfragen bezüglich Sendungsverfolgungsnummer und Season Pass Code wurde sehr schnell geantwortet und diese zur Verfügung gestellt. Vielen Dank dafür an Chris, Dan und Seb. Aufgrund meiner sehr positiven Erfahrungen mit Skybound hinsichtlich Bestellung, Lieferung und Kundenservice würde ich hier jederzeit wieder bestellen.
Response from Skybound Entertainment· Mar 7, 2025
Vielen Dank für Ihre ausführliche und durchdachte Bewertung! Wir sind überaus erfreut zu hören, dass Ihre beiden Bestellungen in einwandfreiem Zustand angekommen sind und dass unser Kundenservice-Team Ihre Erwartungen übertroffen hat. Wir werden Ihre freundlichen Worte auf jeden Fall an Chris, Dan und Seb weiterleiten – sie werden sich sehr darüber freuen! Ihr Vertrauen in uns bedeutet uns sehr und wir sind dankbar für Ihre anhaltende Unterstützung. Wir freuen uns, Sie auch in Zukunft wieder bedienen zu dürfen!
Grace C.
Posted
The first response Ive sent to Skybound they responded in a day or two. I sent them my story to them and they reviewed it and responded as soon as they could. The second message was a quick response to. Overall my experience with the response team has been great
Response from Skybound Entertainment· Mar 7, 2025
Thanks so much for sharing your experience with our team! We're really glad to hear that you got quick and helpful responses. That's exactly what we're aiming for here at Skybound. If you need anything else, feel free to reach out. Thanks again for your kind words!
