Pavan S.
Posted
Disappointing customer service
My package was supposed to be delivered on October 5, but tracking showed no meaningful update. I contacted Slickwraps on October 6 and was told to wait three business days. When I followed up, I was told to wait another three business days and was also directed to contact USPS myself. What was most disappointing was being told that Slickwraps had “fulfilled our responsibility by processing and shipping your order.” I understand they do not control USPS, but I paid for both the product and shipping and expected reasonable support when the shipment was delayed. Update: After I posted this review, Matt, a manager at Slickwraps, personally reviewed the case, acknowledged that it could have been handled better, and issued a full refund including shipping. I appreciate him stepping in and resolving the issue appropriately.
