Kristine
Posted
shipping took to long
shipping took to long, my package got lost never left the for a week. and when I got the hay was mostly hard piece the guinea pig won't eat. for 100$ I expected better quality
Response from Small Pet Select· Jul 30, 2026
Hi Kristine, Thank you for taking the time to share your feedback. We're sorry your Small Pet Select Timothy Hay order was delayed. After reviewing your order, we found that it was caught in a shipping platform printing glitch that left the label in a "created" status and delayed the shipment longer than expected. While the issue has since been resolved, we understand how disappointing that delay was for you and your guinea pig. We're also sorry to hear that the Timothy Hay wasn't the quality you expected. That's a separate concern, and we'd like the opportunity to take a closer look. Please send us a few photos of the hay at [email protected], and we'll be happy to review it with our hay quality team. We appreciate your loyalty and want to earn back your confidence. Small Pet Select