josh M.
Posted
Failed to hold there end of the sale offer
Failed to give a sylvanas run as advertised and offered me a M15 instead poor service with false advertising. Well Ann If you could read the discord conversation with a fellow employee he even said the sylvanas run could not be done and also when you have something listed and someone buys that service and you can’t uphold that it is false advertisement so if it couldn’t be done I’d remove the add to cart option y’all might be cheap but pulling stuff like that is sketchy and makes you untrustworthy to buy from
Response from Smartboost Inc· Sep 8, 2021
Greetings, my name is Ann and I'm customer care manager of Smartboost. Raid completion is the process required involving of 15+ players and there's a strict schedule for every guild. At the moment of purchase the raid completion was possible only after reset according to the start time in the offer at website which is advertised. Manager provided all opportunities of order completion within declared start time and even opportunity to replace it with services available straight away at the moment of purchase. We would gladly complete any desired service according to the lead time listed on the website. Sincerely, Customer service of Smartboost.