John
Posted
Both of my cats got past the gate…
Both of my cats got past the gate within 10 minutes. One went over and one burrowed under. I tightened it up as best as I could but it was no use. I tried it on the stairs and on the ground floor. Neither worked.
Response from Smart Retract· Nov 19, 2019
Hi John - Those problems are not typical and we should be able to help you with that. Please send an email to [email protected] so that we can work with you to evaluate what's happening and help to find a solution. Thanks - Marc