Excellent
1,056 reviews
smileie.comSmileie provides high-quality custom clear aligners at a fraction of the cost of traditional braces. Enjoy expert-designed treatment from the comfort of your home with faster, more convenient results.
smileie.com (smileie.com) has 1,056 customer reviews on Consumer Courier, with an average rating of 4.8 out of 5.
1,056 approved reviews, newest moderated first
customer
Posted
The impressions process was easily explained
Response from smileie.com· Aug 31, 2024
Thank you for your positive feedback! We're delighted to hear that the impressions process was clearly explained. At Smileie, we strive to make every step as smooth as possible. Your satisfaction is our priority!
Brigitte E.
Posted
Dr. Arooj was awesome! I was having such a difficult time getting good impressions. After my zoom call with her, I finally got them done!! Dr. Arooj gave such easy to follow advice. Now I'm excited to get my aligner!
Response from smileie.com· Aug 31, 2024
Thank you so much for your positive feedback! We’re thrilled to hear that Dr. Arooj’s advice helped you with your impressions. We’re excited for you to start your aligner journey with us!
Matt G.
Posted
I had an excellent experience with Smileie! Their customer service was top-notch, always friendly and eager to help with any questions I had. The process for taking teeth impressions was incredibly easy and straightforward, making it a breeze to get started. I'm thrilled with how smooth and efficient everything was from start to finish. Highly recommend Smileie to anyone looking for a hassle free experience! Thanks for everything you did, Dr.Arooj and Brett.
Response from smileie.com· Aug 31, 2024
Thank you for your wonderful review! We’re thrilled to hear that you had a smooth and efficient experience with Smileie. Your kind words about our customer service and the ease of the impression process are greatly appreciated. We’ll be sure to pass along your thanks to Dr. Arooj and Brett. Thanks for recommending Smileie!
lori H.
Posted
I had the most amazing Zoom impression tutorial with Dr. Arooj Sibtain! She was very patient as we walked through 3 sets of completing the impressions that were cleared enough to send in to have my 3d scan developed. I'm on to the next step of mailing them in. Thanks to Mr. Brett Arndt for coordinating the zoom call and for his patience and caring nature!
Response from smileie.com· Aug 31, 2024
Thank you for your wonderful review! We're thrilled to hear you had a great Zoom impression tutorial with Dr. Arooj Sibtain and that Mr. Brett Arndt's coordination made your experience smooth. We look forward to assisting you further as you move on to the next step!
Tricia K.
Posted
We loved the patience of our online contact. We appreciated the first box of free putty when we were unsuccessful. Unfortunately our 2nd box of putty that we payed for only had 2 sets of base and catalyst and 8 more cups of base only and we found the phone number listed for our online contact did not work. Bummer. We found the assistance of the online doctor to be superb! In just a few minutes she had the proper impressions in spite of the minimal 2 tries available to us. We were ashamed we tried so many times with our hygienist sister in law. It was so much easier with the online hygienist.
Response from smileie.com· Aug 31, 2024
Thank you for your wonderful feedback! We're thrilled to hear that you found our online dentist's assistance superb and that she made the impression process easier for you. We apologize for the issue with the putty and the phone number—this is something we will address promptly. Your satisfaction is our priority, and we're grateful for your patience and kind words.
SW
Posted
Dr. Arooj took time to coach me through the process of getting impressions done correctly with professionalism and positivity. I appreciate it.
Response from smileie.com· Aug 31, 2024
Thank you for your kind words! We're thrilled to hear that Dr. Arooj's professionalism and positivity made a difference in your experience. At Smileie, we strive to ensure each step of your journey is smooth and enjoyable. We appreciate your feedback!
hope W.
Posted
Customer service is amazing. They respond very quickly and well! I finished my liners but weren't quite straight so they sent me more stuff to make impressions for a new round until I'm satisfied. I love that I'm getting exactly what I paid for, regardless of how My teeth moved thus far.
Response from smileie.com· Aug 31, 2024
Thank you for your kind words! We’re thrilled to hear that our customer service and dedication to ensuring your satisfaction met your expectations. Your feedback motivates us to continue providing the best possible experience. If you need any further assistance, we’re here to help!
Denise M.
Posted
This Company is a scam do not use!! I fully paid and approved treatment plan. After 6 months and 12 alinger they made absolutely no improvement to My teeth. I was provided with an extra 4 alinger that again made no improvement. After a lot of chasing I was provided with an extra 2 alinger that literally fell out of my mouth. When I contact the company again to explain and asked for a refund they have refused refund and ignored all emails. A 6 month treatment turned into 11 months with absolutely zero improvement to My teeth. The teeth whitening kits is pointless. Cheap, useless scam of a company. I have reported to my bank and they are getting my money back.
Response from smileie.com· Aug 3, 2024
Incorrect Review Posted on Smileie USA Site It appears your review was intended for our EU counterpart. We are Smileie USA. Please redirect your review to the appropriate company for assistance.
