SnootsReviews of snoots.vet

Friendly caring staff. All amazing especially dr Arif and nurse Indiana. Xoxo

Always a great visit, team are lovely and are always helpful. Thanks very much! X

Always a friendly visit with lovely efficient staff

First visit, was able to get an appointment within a day, excellent customer service. Our 15y old cat was obviously a bit stressy but because of the calm handling of the vet and colleagues she was the calmest I've seen her ever at a vet. Consultation, blood test, meds, all included, very easy.

Everything was brilliant, D the lovely Vet Nurse is exceptionally good 👍 and extremely lovely and the Vet was really nice x ❤️

Great care when handling our pets

Appalling breach of contract and upfront extortion I am absolutely disgusted by how Snoots Vet and their referral partner, Veteris, handled my dog Bennie’s care on 10 October 2026. Snoots had already done a consultation, sent all of Bennie's information over, and sent us to Veteris specifically for an X-ray. Despite this, Veteris forced me to pay a £150 consultation fee upfront before anyone would even look at him. Once inside, it only got worse. Bennie was suffering from a dangerous 40.1°C fever, yet they failed to provide any primary stabilisation or medication to bring it down. Instead, they demanded further upfront fees, trying to charge £300 for full blood panels (which are explicitly advertised as 100% free and covered under my Snoots subscription) and quoting an astronomical £1,500–£2,000 for hospitalisation and imaging. This is a clear, material breach of contract. Snoots completely fails to provide the care and diagnostic coverage they promise. I have blocked all future transactions through my bank, refused their £99 cancellation fee, and demanded the immediate closure of both my puppies accounts. EDITED Oh they have now. Canceled as a good will gesture 🙄

Very upset with the whole experience. I joined the membership 2-3 months ago since I found an abandoned kitten and decided to keep her. Unfortunately she is ill with a parasite. She had diarrhoea for two months and now she stopped eating. I am trying to get through someone since 8am with no luck. Every email feels like they are answering only to clear their email box without giving a clear solution. They got no phone number to contact them and one issue can be dragged for few days instead of being resolved straight away. I am happy with the vet but the customer support makes the whole experience stressful.