Robert V.
Posted
Customer service was top notch
Customer service was top notch! Handled shipping issue and kept me in the loop every step of the way.

Poor
8 reviews
SoftPro Water Systems is one of America's most trusted direct-to-consumer water treatment brands, delivering premium water softeners, iron filters, whole-house filtration systems, and specialty solutions to homeowners across the country.Founded on a simple belief — that every family deserves clean, soft water without paying a middleman markup — SoftPro cuts out the dealer commission and passes the savings directly to you.Our systems are engineered to perform at the same level as brands costing two to three times the price, and backed by industry-leading warranties and U.S.-based customer support.Whether you're dealing with hard water scale buildup, iron staining, sulfur odor, chlorine taste, or simply want the peace of mind of clean water from every tap, SoftPro has a solution designed for your specific water challenge.We don't just sell systems — we help you understand your water. Every customer starts with a real water assessment so you get the right solution the first time.What our customers say most: Fast shipping, easy installation, and a support team that actually answers the phone.Explore our full lineup at SoftProWaterSystems.com or get your free Water Score Analysis Report to find out exactly what's in your local water — and what to do about it.
SoftPro Water Systems (softprowatersystems.com) has 8 customer reviews on Consumer Courier, with an average rating of 2.3 out of 5.
Showing 2 reviews with 5 stars · Clear filters
Robert V.
Posted
Customer service was top notch! Handled shipping issue and kept me in the loop every step of the way.
Alan
Posted
I purchase water softeners from these guys for my home and to install in the homes I build for the past 7 plus years and i have been extremely happy with these water softeners and the customer service i have recieved. I perticulary like that they are a family owned and operated US based company.
Response from SoftPro Water Systems· Sep 7, 2026
Alan, seven years and two categories of trust — your own home and the homes you build for others. That's not a customer relationship. That's a professional endorsement. There's a meaningful difference between a homeowner who's happy with a system and a builder who specifies it for every home he constructs. One is personal satisfaction. The other is a reputation decision. When you put a SoftPro system in a home you built, your name is on that house and your judgment is behind that choice. Seven years of making that call consistently says more than any review we could ask for. The family-owned detail matters to us too — and not just as a talking point. It means the people making decisions about product quality, warranty commitments, and customer service are the same people whose names are on the company. There's no quarterly earnings pressure driving a corner to be cut. No corporate restructuring that quietly changes what the warranty covers. Just a direct line between the people who build the systems and the people who stand behind them. Thank you for seven years, Alan — and for trusting us with the homes you build. That means everything. 💧 — The SoftPro Water Systems Team