The Solid Wood Cabinet Co.Reviews of solidwoodcabinets.com

I wish l had read the reviews before buying! Staff are rude and unhelpful. They are given grandiose job titles, but know very little about the products. The cabinets are shoddily made with parts missing.

Not use this company.

WARNING! Just got a call from one of there installers, Solid Wood Company is closing! All of them, dont let them fool you, if you are waiting for cabinets YOU WONT GET THEM! Call your BANK or Loan Company if thats where you got your money from, BEST OF ALL CALL YOUR LAWYER! We just got ROBBED! ! !

This company a total joke !! Ordered my cabinets back in June 2019. Was shipped partially as some were back ordered. They even ship cabinets without the doors and expect people like us to figure out how to get them on straight and lining up with the other doors. Anyway, we ordered a farm style sink and when my contractor went to install, found out it was actually a regular style sink. My contractor actually took it back to Solid wood to get them to fix it and they told him they don’t make those style sink cabinets. So I was sold a cabinet that doesn’t exist when we ordered a farm style sink. So my contractor had to modify the cabinet and by doing this, we have to make the doors smaller so he handed the two doors to Solid Wood to modify and send to me. This was on Halloween. Here we are today, Dec 27th and still no doors to finish the job. We get the runaround typical lying customer service answers “ The doors needs to be painted” , no order yet for production”. And today we get, doors didn’t pass inspection, won’t be till Jan 20th. Yea right !!!! Prob be 2021 by the time we see these two doors to finish the job. This is one screw up company that cannot finish a job from day one. How they can’t do two little doors in all this time is beyond me. I will be contacting BBB about this business and the service I been getting and if I don’t have the doors by Jan 20th, then I will be filing a small claim court case against them to get my money back for breach of contract by not completing the job that was paid for. Simple as that. Stay away from this company by all cost to save you a headache with any issues. UPDATE: Jan 10, 2020 and just got an email today that they will be shipping the two doors. Let’s just hope it matches the paint of the cabinets and fits. Will update once job completed. Final Update: doors finally came Jan 11th via next day Fed Ex. Only took 7 months to complete the full order. The quality of the wood is very good, just that this company needs to overhaul the customer service department and be sure to get the complete order out to their customer in a more timely manner when ordered. When you have a poor customer service department, it makes the company looks terrible. Start there and set up a better system in handling customer issues.

This company is horrendous! ONE single cabinet ordered 10/27/19 and I still don't have it. Seven phone calls and all I get is "two more weeks" every time. Charged my credit card same day as sale so I am paying interest on something I don't even have. Do not buy from any location of this company unless you are prepared to call repeatedly over several months. Their Customer Care Department couldn't care less about you as a customer or consumer. No one returns phone calls and no one has any information.

We purchased cabinets from this company and it has been a terrible experience..they delivered our order 5 months ago but , had a lot of damaged plus missing doors and cabinets . We called in the same day we got our delivery and until this day still have not received replacement. We did get a shipment of doors that did not even fit our cabinets but nothing since then . The communication is terrible with these people .....we call send emails and it takes forever to get a response if at all. One passes the buck to the other and at the end of the day you get nowhere ....I have seen poor customer service before but nothing like this especially after spending $30,000 with them. If we could go back in time I definitely would not use them and we are considering taking them to court because our kitchen is still not done and would rather pay extra to have replica made by someone else in order to get this completed. Stay away !!!!!!! I read some of the reviews and found this to be a common problem with them . They have multiple stores so read them because they are all connected . Wow... if I would have only read these first .

They will promise the world but you will not receive your cabinets on time and they will be defective. The customer service is terrible. DO NOT USE THIS COMPANY.

I placed an order from solid wood cabinets because they promised to deliver my cabinets within four (4) to six (6) weeks . It has been (8) weeks now, and the sales associate Natalia has yet to give me an explanation as to why I haven’t received my cabinets or a tentative delivery date . Natalia stated that the company is under new management and that this may be causing a delay . She gave me a contact named Adriana from the shipping department . When I reached out at approx 11 am Adriana said that the delay was due to 6 of the cabinets being on back order since the order date in August which I was Never told . Adriana asked for me call her back at 3:30PM in order for her to look further into this matter and have answers as to when my cabinets would be delivered . I called more then four times in 45 minutes at the time given and have not gotten anything more than an answering machine . I left voicemail and still no return call . The most aggravating part is that had i been told that the cabinets were on back order I would have ordered other cabinets that were in stock . This vendor prides itself on quality and the years of service but the customer service and communication with the buyer is unacceptable. Timeline is very important in most scenarios when a family is trying to plan kitchen remodeling . I would not recommend buying from this company as it has been nothing short of impossible to get answers . Ironically enough I haven't received the cabinets or even have a delivery date yet, but they did Put the charge through on my account . As a matter of fact they charged more then they were suppose to and I was told that the credit would be applied toward the countertops . At this rate I am extremely frustrated and it’s unclear if I’ll have my kitchen done before the holidays .