Average
385 reviews
Sophie & OliviaWe’re on a mission to redefine confidence through comfort. We design intimiates that blend sensuality with softness, empowering women to feel confident, supported, and effortlessly themselves, from morning to midnight.
Sophie & Olivia (sophieolivia-lingerie.com) has 385 customer reviews on Consumer Courier, with an average rating of 3.2 out of 5.
385 approved reviews, newest moderated first
Rex B.
Posted
The lingerie is outstanding. Everything fits perfectly. The material is high quality. My wife feels sexy AF in them. Customer service is top notch. 1 item arrived with a faulty metal hook and after reaching out to them they shipped a replacement within 24 hours. I'm already a repeat customer and will go back to them again. Recommending to all my friends.
Isabelle G.
Posted
Worst client service ever with no compliance and legal conditions clearly mentionned. The items were in a bad quality. Not asurprise when i saw all the otherbad comme ts and reviews associated ro this brand sophieolivia-lingerie
Footy D.
Posted
Absolutely awful quality cheap tat sent from China. Several sets purchased, all terrible and the sizes were all over the show. Attempted a refund, the company refused and despite ordering through PayPal for added security PayPal wouldn’t refund as the company is based in China. Avoid at all costs. Sets couldn’t be worn, looked awful and refund refused
Rhoda A.
Posted
Complete scam!!!! My items well over $100 were never delivered. I emailed Customer Service 3 times with zero response. Do not trust this company.
Veronika G.
Posted
I give this company 1 out of 5 stars , they really don’t deserve any at all . It took about 3 weeks for a delivery since the order was placed . The quality of the item is extremely poor , no “ mystery gift” as it was supposed to be included in a package ,not correct sizing . Upon a requesting a return , received an email asking for images with received items . Then in a few days later received a different email that was offering a store credit or 5 % refund. Few emails later , they finally provided a link to ship item back which needs to be approved at first ; however they request for you to pay for a selected method of shipping and once you have chosen it and paid for a shipment , you are not able to reselect chosen shipping method . Not recommending to use this company, it’s a scam.
Response from Sophie & Olivia· Jul 9, 2026
Hi, Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. We understand your concerns regarding the delivery time, sizing, product quality, and the return process. We also apologize if the return instructions or available shipping options caused any confusion. We would like to assure you that Sophie & Olivia Lingerie is committed to assisting our customers and is not a scam. Our customer support team works to review each case individually and provide available resolution options in accordance with our return policy. We appreciate your feedback and will share your comments with the appropriate team as we continue to improve our products, processes, and customer experience.
AnnMarie
Posted
Terrible. The product arrived with a defect/tear in the fabric and I’ve been trying to get a refund and return the item for weeks now. Their customer service sucks and is giving me the run around.
Response from Sophie & Olivia· Jul 9, 2026
Hi, Thank you for taking the time to share your feedback. We're sorry to hear that you received an item with a defect and that your experience with our customer service has been frustrating. This is not the experience we want for our customers. We sincerely apologize for the inconvenience and understand how disappointing this must be. If your concern is still unresolved, we kindly ask that you contact our customer support team again with your order number so we can review your case and work toward an appropriate resolution as quickly as possible.
Chris R.
Posted
Purchased in good faith their sizing was completely wrong and very poor quality. I tried getting a refund over 3 weeks and they just rejected my claims and made it impossible. I've been buying online for 30 years and have returned less than a handful of items. Company is a complete scam. Wish I could give negative star rating
Response from Sophie & Olivia· Jul 9, 2026
Hi, Thank you for taking the time to share your feedback. We're sorry to hear that you were disappointed with the sizing and quality of your order. We also regret that you feel your concerns were not resolved. We kindly ask that you contact our customer support team again and provide your order number so we can review your case thoroughly and determine how we can best assist you. We take customer concerns seriously and appreciate the opportunity to look into this for you. ☺️
katelyn T.
Posted
Absolutely terrible company! Shipping took FOREVER, by the time I rec’d the item, it was way past when it was needed. I emailed them about 1.5 weeks after I ordered and item hadn’t shipped yet stating that I no longer needed item because it would not get here in time, and they assured me it would be expedited. It was not. I figured I’d just return once I rec’d it. When I went to email about returning, I was told that item was no longer in stock so I could not return for refund, but I could receive store credit but I’d have to pay a $15 shipping fee. Absolutely not…the quality and fit of the item was TERRIBLE! Not paying another dime to this company. Steer clear of them! You’re better off buying off SHEIN for a quarter of the price and eligible for returns!
Response from Sophie & Olivia· Jul 9, 2026
Hi, Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. We understand your frustration regarding the delivery time, the quality and fit of the item, and your return experience. We sincerely apologize that your order did not arrive in time for when you needed it. We would also like to clarify that an item being out of stock does not prevent a return for a refund if it otherwise meets the requirements of our return policy. We regret any misunderstanding or confusion that may have occurred during your communication with our team. Your feedback is important to us, and we will share your comments with the relevant team as we continue working to improve our products, communication, and customer experience.
