SPEAKSPACEReviews of speakspace.com

Response from SPEAKSPACE· Apr 10, 2020

Thank you for your feedback, Michelle! As you know, we worked diligently to pinpoint exactly what went wrong during your operator-assisted call. Our quality team discovered that the operator did make a mistake in placing some attendees into a sub-conference, which from what we understand, was only requested right before the call started that morning, so there was some confusion, which could have caused a delay. With regard to hold times, the operators actually answered most participants' lines in under one minute; three were over a minute and one at two minutes, 12 seconds for the longest hold. We're in the midst of a national crisis, and have not had any outage or line capacity issues. Our OA calls have more than tripled, and the operators are working extra shifts to take care of customers and multiple last minute requests . As we've suggested in the past, it's best practice to use our online portal or e-mail template to make a reservation, as this alleviates confusion prior to calls, and all requests are documented. I would say 99% of your calls run very well. We provide a complimentary specialized operator for all of your calls (normally extra fee). We're flagging all future calls to provide extra special attention, especially at this time. We've apologized more than once and we've offered to credit the call. We're disappointed in your three star rating, but we understand that it was a stressful experience for you and your attendees. Hopefully, you'll give us another chance. Kind regards, Team SpeakSpace