spellbinderspaperarts.comReviews of spellbinderspaperarts.com

I ordered a die set and an add-on, as well as two other products, in two separate orders to avoid custom fees. They cancelled the main die set, made a refund, but kept the add-on. Now I paid twice GBP 13.25 for shipping fees, for an item I cannot use without the main die-set. I'm very upset. When I wrote to the customer service, they made a copy paste from the first paragraph of their FAQ. When I replied asking to, at least cancel the add-on too, I never got any reply. I don't know how you can sell something you don't have in stock, and, moreover, sell an add-on which doesn't have anything to match. I will order from another company that I can trust from now on.

Ordered 2 items and thought the carriage seemed ok ,got a refund on 1 item then they dispatched a die set on 2nd class post for £4.99 .to make the matter worse the die was substanded why does a online order be accepted then you find its out of stock . Thought this company was OK but its not worth dealing with BEWARE.

Beware when ordering from this company! The products are amazing but the dispatch time and delivery is unacceptable. Ordered and paid for a machine on the 1st of August and I’m still waiting (now 25th Aug). Contacted customer services they advised me it’s on back order with no idea when to expect it. No apology offered and refused to let me cancel the order!!

Love the Spellbinders products - never had a piece I’m unhappy with. However delivery takes forever and makes me think twice about ordering from them. Website claims 2-3 days but it’s more like 2-3 weeks. I can order from China in less time.

Wish I’d read these reviews prior to ordering but it’s a mistake I won’t make again. Dispatch is the slowest I have ever experienced and, when emailing, I just get told I can track the progress using a link. Do they not think I have done that and seen that it has not been dispatched? I want to know when it is going to be dispatched. Now at 2 weeks and counting. If you want a spellbinders product look at Bumbleberry Crafts. They stock and have never let me down.

-1 terrible customer SERVICE, the worst there is out there!! Take weeks to fulfil orders and use the snail couriers 🐌!! Their customers are NOT their first priority - the receptionists are frosty and miserable. Truly awful!

Loved them for years. They have wonderful products and very reasonably priced. I had a really tough time with a return as it was too late to cancel as I found the product locally- so I got the return authorization and noted on the package sent back refused. Took me quite some time to get the issue resolved and I am happy to report that I FINALLY got the issue resolved and so happy with the results. I will continue to enjoy their innovative products as I have over recent years.

Have used their products for years and also subscribed to their highest level of monthly subscriptions spending more than $1200 annually. Just cancelled everything! Their Rewards program is difficult at best. They changed their subscription products and have been receiving terrible reviews online but somehow they continue to show almost all Five Star reviews on their website....yet, few of the reviews are recent. Hmmmmm...... Something must have happened in their management because this is not the same company!