Average
107 reviews
GPS Vehicle Tracking - BHPH & Franchise car dealers, auto lenders, fleet, trailer & asset managers, and consumer car buyers trust Spireon to track, manage and protect their vehicles, stay in compliance, improve operations, save costs, increase revenues...
Spireon (spireon.com) has 107 customer reviews on Consumer Courier, with an average rating of 3.9 out of 5.
107 approved reviews, newest moderated first
Kelly
Posted
Very helpful and understood what I needed. Took care of things quickly!
Response from Spireon· Jun 16, 2020
Hi, Kelly--we were very glad to be able to help you. Thanks so much for using FleetLocate by Spireon!
Keith S.
Posted
People have been great to work with.
Response from Spireon· Jun 15, 2020
Keith, thanks so much for your review. We appreciate your business and will do everything we can to keep it by providing excellent service.
customer
Posted
Very helpful
Response from Spireon· Jun 11, 2020
Thank you for sharing your experience. We're here to help you whenever you need it. We appreciate you relying on FleetLocate by Spireon for your business!
David Layman Numark Transportation I.
Posted
Steven was very helpful, well informed and polite. I truly enjoyed working with him and he was able to assist me accomplish what I was trying to do with my questions. Great work and always happy to commend people of his caliber.
Response from Spireon· Jun 11, 2020
David, thank you so much for letting us know. Steven is a terrific member of our award-winning customer support team, and we're very glad (but not surprised!) that he took good care of you. We appreciate your business.
Brent F.
Posted
I am very pleased with the service. Stephen is always professional and prompt.
Response from Spireon· Jun 11, 2020
Thanks for letting us know, Brent! We're very proud of our award-winning customer support team, and Stephen is a great example of how they take care of our customers.
KIMBERLY H.
Posted
Great Customer Service! Steven really helped me out today, walked me through everything that was needed and got me back online right where we left off. I appreciate that!
Response from Spireon· Jun 10, 2020
Thanks for letting us know, Kimberly! We're glad Steven was able to help you get what you needed. He and all our great Customer Service team are ready to help you whenever you need them!
Emmanuel D.
Posted
I purchased 5 Trackers and on the 1st installation the trackers werent showing up on my home screen. It took an entire week for support to get the account updated and when they finally do, the mobile app is not functioning either. I've been trying to get the phone application up and running for over 3 weeks and everyone just keeps escalating a "case" and nothing happens. I have lost over $3,000 due to Spireon's carelessness and dismissiveness. This is the worst customer service experience I have ever had in my life. Would not even recommend my worst enemy to this company.
Response from Spireon· Mar 4, 2020
Hi Emmanuel. Thank you for sharing your feedback. We are so sorry for the issues and frustration you’ve experienced. After further investigation, it looks as though there has been a database issue on our end. Our Engineering team has performed a backend database refresh to your account and the issues you have been experiencing with the mobile app should be resolved. We want to ensure your ability to track your devices is as seamless as possible. If you are still experiencing trouble with your GoldStar account, we will connect with you directly to find another solution. Thank you.
Darren G.
Posted
Truly a bad experience! The customer service of this company is just not there. I have been waiting without success to get someone to respond to our drivers not being able to log into whatever app that they should be using to document their time. I have been told; “I’ll call you back” “They’re working on it” “I’m on top of it” and other failed follow-ups. This all during the Formula 1 Weekend in Austin and my drivers are not able to service the area because we do not have a functioning ELD system. This has cost us dearly!
Response from Spireon· Nov 5, 2019
Darren, we are very sorry to hear that you've had a less than exceptional customer service experience. I see one of our representatives has been in touch and tried to call you today; we will make sure to work with you until your system is serving you as it should.
