SpiritualquestReviews of spiritualquest.com

If you have an issue, they do the LEAST to help you out. We bought a sauna in April of 2025. It was used very minimally, stored in a climate controlled bedroom in a new home. One of the reasons we purchased from them was because of the two year warranty they tout on their website. In June of 2025, we noticed several of the heating elements stopped working. I emailed the company June 27. They never replied. On July 15 I followed up via a phone call and finally got a hold of 'customer service' - I was advised to email them (again) and did so. Then started the back and forth of them giving 'instructions' on how to troubleshoot and test possible reasons for why it wasn't working. Their answers were always very curt and brash, definitely not friendly or customer focused. After 16 emails back and forth, we were advised to unplug the unit, as they were unsure of the safety of use until they could consult with the manufactures of the sauna (yes, you read this right, they do not manufacture on site). On August 13, were told it was 'smart' to unplug. After consulting with their techs in China, we were mailed new heating rods. We asked if instructions would be sent with them -- were told no. The rods arrived, we took old ones out and they are burnt and singed. We requested a refund, don't feel fully confident that the unit is safe to use and the company's response is to hire an electrician (on our dime) to install the rods. Apparently we agreed to these terms when we purchased through them (they often reference this in their 'support' emails). Take note of this, if you feel comfortable acting as a tech to diagnose and fix their product, this is the sauna for you. If not, you might want to purchase elsewhere!

I paid for my salt sauna over 3 payments. The final payment was framed as being expedient as the sauna was being shipped and time was of the essence. Two months later I still had no sauna for my business. When tracking was finally available and I had questions the contacts at Spiritual Quest were angry and impatient. I would not use them again.

Unit seems nice. Haven't used it much yet. Called with an installation concern and was cussed out and hung up on. Called lasted about 45 seconds. I asked a question and was called names and hung up on. Highly do not recommend!

ordered a sauna they sent me the wrong one. They reordered the correct one (7/29/2025) as of 1/8/2026 I still have not received it and cannot get a straight answer or return call or email from complany. Paid over $4,500 for sauna............stay away from this company. Plenty of other reputible dealers out there.

My product arrived damaged. The front door did not close completely due to crooked hinges which released all of the hot air and let cool air in. I tried to contact the company to ask for guidance within the 30 days of delivery. After 2 emails and 3 phone calls the man on the phone ended up yelling at me, cussing at me and said lady you just need to call a handyman. This product is made out of cheep wood which splinters in several spots, the door is crooked and will not close and they have zero customer service skills. DO NOT order any products from this company.

I’ve been using the sauna from Spiritual Quest for a few weeks now. It’s simple to set up and I’ve noticed my muscles feel better after workouts. Customer service was helpful too.

The Spiritual Quest folks were very knowledgeable about all of their products. They not only sell products and experiences; they live it! We were able to share stories, history and look forward to going back very soon for more purchases. It was like meeting family you didn't know you had.

This company is a scam. My credit card was charged right away and I never received a sauna. They blamed the delay of the sauna being shipped due to covid and understaffing and kept telling my my sauna had "just reached the port." By the time I realized this was truly a scam, it was too late to dispute with my credit card company.