Excellent
11,960 reviews
Spot Pet InsuranceAmerica's FavoritePuppy Insurance Click for Price >Spot Pet Insurance is one of the leading providers of customizable pet health insurance for dogs and cats across the United States and Canada. We're on a mission to help families get their pets the care they need to lead longer, happier lives together.
Spot Pet Insurance (spotpet.com) has 11,960 customer reviews on Consumer Courier, with an average rating of 4.6 out of 5.
11,960 approved reviews, newest moderated first
Christine D.
Posted
I was unsure how the process would work for multiple items on my claim, but Spot made things so easy to submit. Spot responded & processed my claim right away. It was seamless!
Response from Spot Pet Insurance· Feb 17, 2026
Thank you for your wonderful review, Christine! We're proud to offer a service that aligns with your expectations. Your support is truly appreciated!
Martha A.
Posted
Never had an issue with a claim. Both claims I've submitted have been processed within a week. However, the yearly hike in monthly payment has been a big downside. It feels like being punished for staying a customer. I asked for a quote as if I were a new customer and the price was much lower. Pretty disappointing
Response from Spot Pet Insurance· Feb 17, 2026
Hi Martha, thanks for giving us this feedback. We remain committed to transparency, so if you have questions about your specific policy rate increase, our licensed agents would be happy to assist further. Please give them a call at 1-800-905-1595 (M-F 8am-8pm, Sat 9am-5pm EST)
Vickie W.
Posted
Very pleased with Spot pet insurance. Web portal is easy to use. They're prompt with claims and payments and easy to reach if you want a live person! Also my recent claim for a tooth extraction was covered to my absolute delight because pet dental work is very expensive. Whew! Thank goodness for Spot :)
Response from Spot Pet Insurance· Feb 17, 2026
Hi Vickie! We're delighted to provide you with the peace of mind that comes from knowing your pet's health is in good hands (and paws). If you ever have any questions or need assistance, we're here to support you. 🐾
M. L.
Posted
We adopted a dog with no known health issues (he had a veterinary exam from the rescue nonprofit). The rescue required we take him to our own vet within two weeks of adoption so we did that. At our very first visit, our vet noticed signs of rear leg pain (she speculated possibly just strain from his weight, arthritis, or injury). We later found out that he had two torn acls. Because of the requirement of our rescue and the waiting period for the insurance, this was considered a pre-existing condition and they said that nothing related to his legs would be covered (even if he developed arthritis later - the scans showed no arthritis currently). I do understand that this was a preexisting condition, it just wasn’t known to us. It was frustrating that we tried to do the right thing by adopting and were penalized for a history we had no way of knowing and was not disclosed to us (the rescue should have known about it). I wish Spot would consider additional policies that are fairer to rescue dogs because frankly the current policies discriminate against them.
Response from Spot Pet Insurance· Feb 17, 2026
Hi there, thank you for your feedback. We understand your frustration for any disappointment with your recent claims experience. Pre-existing conditions are commonly excluded in the insurance industry to ensure fair coverage for all and are detailed in your policy documents. However, we are always looking to improve and will take your comments into consideration.
Lacey
Posted
Spot has incredible customer service and delivers claim payments quickly and efficiently.
Response from Spot Pet Insurance· Feb 17, 2026
Hi Lacey, we’re so glad you had a positive experience and got your pet the help that they needed! Wishing you happy wags!❤️🐾
Randall
Posted
excellent service, quick response, thorough explanations given for any and all coverage. Highly professional
Response from Spot Pet Insurance· Feb 17, 2026
Thanks for being part of the Spot family, Randall ! 🐾
Laura C.
Posted
So thankful for Spot Pet Insurance. The insurance and the ease of uploading the claims is so easy. Great company!!
Response from Spot Pet Insurance· Feb 17, 2026
Thanks Laura, happy to have you as part of the Spot Family. 🐾
Joyce H.
Posted
It's always so easy to submit claims.
Response from Spot Pet Insurance· Feb 17, 2026
Thank you for your wonderful review, Joyce! We're proud to offer a service that aligns with your expectations. Your support is truly appreciated!
