Excellent
11,960 reviews
Spot Pet InsuranceAmerica's FavoritePuppy Insurance Click for Price >Spot Pet Insurance is one of the leading providers of customizable pet health insurance for dogs and cats across the United States and Canada. We're on a mission to help families get their pets the care they need to lead longer, happier lives together.
Spot Pet Insurance (spotpet.com) has 11,960 customer reviews on Consumer Courier, with an average rating of 4.6 out of 5.
11,960 approved reviews, newest moderated first
Quynn M.
Posted
Very easy to submit claims.
Response from Spot Pet Insurance· Jan 20, 2026
We’re delighted to hear about your positive experience with our pet insurance, Quynn! Thanks for choosing Spot to protect your furry family.🐾
C. H.
Posted
Putting in a claim was easy. The claim was processed within two days and the check was sent.
Response from Spot Pet Insurance· Jan 20, 2026
Hi there! We're delighted to provide you with the peace of mind that comes from knowing your pet's health is in good hands (and paws). If you ever have any questions or need assistance, we're here to support you. 🐾
Crystal V.
Posted
Efficient and prompt reimbursement. thank you
Response from Spot Pet Insurance· Jan 20, 2026
Hi Crystal, we’re grateful for your positive feedback! Our pet insurance is designed for reliability, and you can count on us for comprehensive coverage and unmatched support.
Nathan H.
Posted
Very professional in processing the claims faster than I expected. EOB is very clear and easy to understand.
Response from Spot Pet Insurance· Jan 20, 2026
Thank you for your wonderful review, Nathan! We're proud to offer a service that aligns with your expectations. Your support is truly appreciated!
Mark D.
Posted
Very responsive and easy to work with.
Response from Spot Pet Insurance· Jan 20, 2026
We’re delighted to hear about your positive experience with our pet insurance, Mark! Thanks for choosing Spot to protect your furry family.🐾
Kenneth R.
Posted
The app makes it so easy to submit a claim
Response from Spot Pet Insurance· Jan 20, 2026
Hi Kenneth, we’re grateful for your positive feedback! Our pet insurance is designed for reliability, and you can count on us for comprehensive coverage and unmatched support.
John C.
Posted
Our dog needed a gum growth and 13 teeth removed. I filed a claim and it was approved in just a few days. It was a very easy process. And when we lost another dog last year and had to cancel her coverage, Spot was very kind and sympathetic, even sending a condolence card. I believe that Spot truly cares about their customers.
Response from Spot Pet Insurance· Jan 20, 2026
Hi John, we're incredibly sorry for the loss of your pet. Losing a pet is never easy, and our hearts go out to you during this difficult time. We're grateful that we could support you when it mattered most. Thank you for being part of the Spot family ❤️🐾
Deanna B.
Posted
Beware of what you say to your vet! Spot used my non-medical degree words against me to classify my dog's symptom as a preexisting condition! My husband and I adopted a small terrier mix six months ago. We got ourselves set up with Spot Pet Insurance. At the time of the adoption we were not aware that he was suffering from worms, even though he had been dewormed by the rescue. To make a long story short ~ We tried making diet changes before taking him back to the vet. Our little guy has since suffered with multiple bouts of severe diarrhea, which we have discovered was due to different diagnosis of worms over the next few months - tapeworm, round worm, hook worm, and finally giardia. The insurance company seemed wonderful at first - covering treatments after we reached our 500 dollar deductible. Then they did an audit - used my own words at the vet describing his condition against us and declared his diarrhea was a pre-existing condition and took money off of our deductible and are making us start all over. How can diarrhea be determined to be a preexisting condition when it was a symptom of at least four different worms? I find this extremely unfair. Beware of what you say! What is in the vet notes will be used against you even though you do not have a medical degree.
Response from Spot Pet Insurance· Jan 20, 2026
Hi Deanna, we're incredibly sorry to hear your dog is suffering from worms. Please know that all claim decisions are based on your pet’s medical records and the signs or symptoms documented by your veterinarian. That said, we understand how important it is that everything is clear and accurate. Our team would be more than happy to review your concerns and clarify any part of the decision or records that may not align with your understanding. Our team is here to provide support and answer any questions you have at 1-800-905-1595 (M-F 8am-8pm, Sat 9am-5pm EST).
