Excellent
11,960 reviews
Spot Pet InsuranceAmerica's FavoritePuppy Insurance Click for Price >Spot Pet Insurance is one of the leading providers of customizable pet health insurance for dogs and cats across the United States and Canada. We're on a mission to help families get their pets the care they need to lead longer, happier lives together.
Spot Pet Insurance (spotpet.com) has 11,960 customer reviews on Consumer Courier, with an average rating of 4.6 out of 5.
11,960 approved reviews, newest moderated first
Luis
Posted
Very easy claim submission process. Fast turnabout and reimbursment.
Response from Spot Pet Insurance· Jun 23, 2025
Hi Luis, thanks for your positive feedback. Thank you for being a part of the Spot Family. 🐾
Melissa R.
Posted
Quick handling of claims! No complaints!
Response from Spot Pet Insurance· Jun 23, 2025
Hi Melissa, we’re so glad you had a positive experience! Thanks so much for being part of the Spot family.
ZYC
Posted
About 18 months of coverage and I'm still trying to decide if it's a good deal. I pay to cover our two dogs for their routine veterinary health maintenance and for emergency/sickness care, as well as pharmacy. So far, fortunately, all our claims were for routine preventive care. I've found the reimbursement levels to be disappointing, and the claims review process a bit opaque and sometimes not satisfactory. When our 5 year-old dog went in for routine dental exam + extractions under anaesthesia, the claim was rejected on the basis that a vet had previously indicated a finding of gingivitis, which rendered all his dental care "pre-existing condition". Of course we wouldn't have scheduled dental care based on a finding of gingivitis alone, and anyway that sort of cleaning IS part of routine dental care in a normal healthy dog. So I've come to realize they skimp on reimbursement. I haven't discontinued yet because I hope that perhaps the insurance will prove itself when there are real health emergencies that are costly to address. I'm not holding my breath.
Response from Spot Pet Insurance· Jun 24, 2025
Hi there. We understand your concern and want to help address any questions you might have. Please reach out to our team at 1-800-905-1595 (M-F 8am-8pm, Sat 9am-5pm EST)
Omar K.
Posted
Great company and customer service staff! Also willing to listen and help as much as they can!
Response from Spot Pet Insurance· Jun 23, 2025
Hi Omar, we appreciate that you had a great experience with our customer service! ~ The Spot Family 🐾
Jim D.
Posted
Although I appreciate the quick response, I’m not sure all of the benefits are adequately explained. For instance, our dog takes Trifecsus monthly but only one 6 months dosage was covered. What good does that do?
Response from Spot Pet Insurance· Jun 24, 2025
Thank you for taking the time to leave us a review! We appreciate your feedback and are committed to providing the best possible experience. Please reach out to our team so we can address your concerns ~The Spot family 🐾🐾
Kris P.
Posted
Nice and helpful
Response from Spot Pet Insurance· Jun 23, 2025
Hi Kris, thank you for your positive response; we appreciate your feedback! ~ The Spot Family
Queenie E.
Posted
I have an American Pocket Bully. I rescued from the Humane Society. She had issues I was unaware of. I tried every single thing I could to figure out what was wrong. I even did testing. Which caused her to preexisting under every circumstance that falls under allergies. Even if she never had conditions. Ear infections are prex even though they heal and go away. My favorite is any skin infection including a Staphylococcal bacteria is to them allergy related. I only keep it for an emergency really. It’s not worth the cost and the wellness is a joke. I’m dropping that benefit with next renewal.
Response from Spot Pet Insurance· Jun 24, 2025
Hi there, we see you have been in contact with our customer service team. We would love the chance to clarify anything further, and encourage you to reach out should you have any other questions.
Clarisa D.
Posted
Thank you for your support. I appreciate that you returned the money promptly.
Response from Spot Pet Insurance· Jun 23, 2025
Hi Clarisa, we appreciate your positive feedback and are so glad we could be there for you and your fur family. Thank you for your support! ~ The Spot Family 🐾
