America's FavoritePuppy Insurance Click for Price >Spot Pet Insurance is one of the leading providers of customizable pet health insurance for dogs and cats across the United States and Canada. We're on a mission to help families get their pets the care they need to lead longer, happier lives together.
Spot Pet Insurance (spotpet.com) has 11,960 customer reviews on Consumer Courier, with an average rating of 4.6 out of 5.
Also known as
spotpet.com
Website
spotpet.com
Category
Insurance
Location
Miami, Florida
Listed on Consumer Courier
2026
About these reviews
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
The score is the plain average of the published reviews on this page.
Spot is a very good pet insurance , services such an access to a vet by phone and process of reimbursement is very good and prompts.
Thank you
Response from Spot Pet Insurance· Feb 24, 2025
Thank you for your wonderful review, Sassan! We're proud to offer a service that aligns with your expectations. Your support is truly appreciated! ~ The Spot family 🐾
AN
Andrea
Posted
Could be better
Honestly paying so much money for pet insurance and not getting at least half or more reimbursement is not the best. There are other pet insurance that reimburse more. Will be switching over to a new pet insurance.
Response from Spot Pet Insurance· Feb 24, 2025
Hi Andrea, we try to be transparent in what is covered in each plan. We are sorry to hear you are not happy with your coverage and encourage you to reach out to our customer service team
WH
Wanda H.
Posted
Wellness portion of policy not worth it
The amount covered is so small compared to the amount I have to pay for wellness care to make this part of the policy not worth it. Considering looking for a different provider or none at all if you're all like this.
Response from Spot Pet Insurance· Feb 24, 2025
Hi Wanda, we try to be transparent in what is covered in each plan. We are sorry to hear you are not happy with your coverage and encourage you to reach out to our customer service team
ER
Ernek R.
Posted
You guys even when the veterinary…
You guys even when the veterinary office send you the information don't thrust, that way I don't like people like you liars & theft who refuse to pay the coverage.
If happen 1 time , maybe, but was several times.
Response from Spot Pet Insurance· Feb 24, 2025
Hi Ernek. We understand your concern and want to help address any questions you might have. Please reach out to our team at 1-800-905-1595 (M-F 8am-8pm, Sat 9am-5pm EST)
KA
KAT
Posted
Lola and CJ
I had issues submitting my first claims for my fur babies, but after finding out what a full medical report was, I never had any issues after that. This insurance has been so awesome to have. I no longer have to worry about taking my babies to the vet and stressing about what its going to cost or trying to negotiate what should be done and what I can't afford to do. I know my babies will get the care they need to live a long and happy life. Thank you Spot!
Response from Spot Pet Insurance· Feb 24, 2025
Hi Kat, we’re grateful for your positive feedback! Our pet insurance is designed for reliability, and you can count on us for comprehensive coverage and unmatched support~ The Spot family 🐾
KD
Katharina D.
Posted
Great customer service
Great customer service! Truly caring people that are on the other side of the call. They advised me of how the insurance works and they were quick to reimburse my claim. I like this insurance company so much I got my friends and sister to join them as well.
Response from Spot Pet Insurance· Feb 28, 2025
Hi Katharina, We pride ourselves on providing exceptional customer service, so we're very happy to hear this has been your experience. Thanks for being a part of the Spot Family! 🐾 🐾
DO
Dang ol B D.
Posted
On November 1st
On November 1st, I took my cat to Urgent Care and I had inquired about Spot insurance that day. I was informed there would be a $500 deductible and it was $50 a month, so I agreed. For the next month and a half, I was taking my cat to the vet and was communication with Spot. They told me to submit the claims and that I should be expecting payment reimbursements soon. My cat unfortunately had to be put down, and I had to close out with Spot, and they reassured me that I can continue to submit the claims for reimbursement. A month goes by and I receive nothing, so I called them. They then told me that because my cat was taken to the hospital for coughing before I signed up with Spot that they would not cover anything.
First off, I signed up the day of, not after.. second, I was not made aware of that policy and had I known, I would have been much more diligent in where I would have taken him. So instead of them doing their job, they did not communicate that part of the policy to me, took my money and I ended up with nothing.
Response from Spot Pet Insurance· Mar 3, 2025
Hi there, we are so sorry to hear about the loss of your pet. Saying goodbye is the hardest part of being a pet parent and we want you to know we are thinking of you during this hard time. We would love the chance to look at your situation more in depth but unfortunately, we can’t determine your policy or account information from your review. Please reach out to our team at 1-800-905-1595 so we can best address your concerns.
LC
Lisa C.
Posted
Decent monthly price with good value. The reimbursements come in a short amount of time.
I switched from nationwide to spot as nationwide became far too expensive. They kept going up in their rates so far I’m paying for two dogs. What I was paying for one at nationwide and my coverage is very good and reimbursement, quickly.
Response from Spot Pet Insurance· Feb 24, 2025
Hi Lisa, Thank you for sharing your experience! Please reach out to us if you ever have any questions. ~The Spot Family🐾🐾