Spot Pet InsuranceReviews of spotpet.com

Fast easy claim submission!

They do not cover all of what they tell you.

Spot reviewed my claim quickly, gave me a status on the claim quickly and sent out the claim check quickly.

The service has been great. I'm upset that my previous service was not honored eventhough you were the recommended new provider. Edit to my review : 1/2/2025. I called as suggested and the prior condition still wasn't honored from the other company switch. This was a waste of my time calling.

Everything will be a preexisting condition and denied coverage, including curable infections that have been healed. Waste of money.

spot did not cover my valid claim for a biopsy ,they denied it check all of thier reviews. I just filled a BBB complaint . Spot responded here but never contacted me . I called 1/07/24 and the representative couldn't locate a manager /supervisor and they also have not responded to my email. Check Spot reviews on yelp ...Revised Statement: It has come to my attention that Spot Pet Insurance canceled my policy as of November 2, 2024, without providing any prior communication, explanation, or refund for unused premiums. On January 13, 2025, I contacted customer service, where a representative appeared unclear about the matter and informed me after an extended call that the issue would be escalated to senior management. Despite this, I have received no follow-up communication or resolution. I subsequently filed a complaint with the Better Business Bureau (BBB). However, Spot Pet Insurance responded to the BBB with a generic statement claiming they are resolving the matter with me, which is factually incorrect. I have initiated all communication, and no manager or higher authority has been made available to address my concerns. Customer service has proven unhelpful, and this lack of transparency and resolution is unacceptable. I am formally escalating this matter by filing complaints with the New Jersey Department of Banking and Insurance (NJDOBI) and the New Jersey Division of Consumer Affairs to investigate Spot Pet Insurance's handling of this situation. I reserve the right to pursue all appropriate legal remedies should this matter remain unresolved.

SPOT has been great the few times that I had to use them for my Pom. Very prompt on payments for shots.

Very easy to make a claim quick response!