Excellent
520 reviews
Spring Step ShoesThe ultimate in comfort and fashion. Spring Step Shoes carries a multi-generational family legacy of providing fine craftsmanship and unparalleled European comfort shoes, boots, sandals and more for both women and men. Beautifully made shoes to cover all kinds of feet. Women, Men, Orthopedic, comfortable, with a wide range of wedges, sandals, boots, and more. Enjoy comfort with every step. Free Shipping and Easy Returns.
Spring Step Shoes (springstepshoes.com) has 520 customer reviews on Consumer Courier, with an average rating of 4.6 out of 5.
520 approved reviews, newest moderated first
Deb in S.
Posted
Great selection at the palm beach store!
Response from Spring Step Shoes· Feb 2, 2026
Hello Deb, Thank you for your 5 Star review! Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes. If there is anything else that I can assist you with, please do not hesitate to reach out. Have a wonderful day!
jana S.
Posted
Takes along time to return & we shouldn’t pay return shipping for an exchange due to sizing or fit !
Response from Spring Step Shoes· Jan 12, 2026
Hi Jana, Thank you for taking the time to share a review about your recent experience with us. We are truly sorry that we did not meet your expectations. Your feedback has been shared with our team, as we are always looking for ways to improve both our products and our policies. We appreciate you taking the time to let us know your concerns and for giving us the opportunity to learn from your experience. Thank you again for sharing your feedback, and we hope to have the opportunity to better serve you in the future. Best Regards, Yve Customer Care Team
Deborah C.
Posted
Excellent & prompt customer service I truly appreciate the comfort &style of Spring Step/La Artiste’s outstanding shoe &boot designs
Response from Spring Step Shoes· Jan 8, 2026
Hello Deborah, Thank you for your 5 Star review! Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes. If there is anything else that I can assist you with, please do not hesitate to reach out. Have a wonderful day!
Gary N.
Posted
Customer be aware. The company has terrible customer service and the quality is very poor now. I ordered a pair of booths (just like the one I had bought on a trip) a few years ago and it was fine. I ordered the very same booths in a different color, and the size is now smaller (ordered the same size) and the leather is stiff. The leather used to be like Italian leather, very soft. They have terrible quality and have gone cheap on their leather. Their return policy is awful. If you tell them honestly that you wore your shoes for a few hours on carpet and had to change shoes because they were so very uncomfortable, they will refuse to return the shoes. I will NEVER order from them again. I am still within their return time, but they will not take back my booths because I was honest about having worn them on carpet for a few hours.
Response from Spring Step Shoes· Jan 9, 2026
Hi Gary, Thank you for taking the time to share your feedback. We are sorry to hear about your experience and understand how disappointing it can be when a product does not meet expectations, especially when you have enjoyed our shoes in the past. We appreciate the opportunity to connect with you directly, and we are glad this matter was resolved with our customer service team. Your feedback regarding fit, materials, and our return policy has been shared internally, as we are always looking for ways to improve. If there is anything else we can assist you with, please don't hesitate to let us know. Best Regards, Yve Customer Care Team
Troy S.
Posted
Great looking shoes with all the colors I’m looking for my wardrobe
Response from Spring Step Shoes· Jan 5, 2026
Hello Troy, Thank you for your 5 Star review! Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes. If there is anything else that I can assist you with, please do not hesitate to reach out. Have a wonderful day!
Shela S.
Posted
The entire experience shopping with you is amazing. Presentation, service and overall quality is unmatched. The way you wrap and present the products is the way the retail industry used to present its self. I will continue to purchase from you. Five Stars plus! The slippers purchased are very qood quality, Thank you!
Response from Spring Step Shoes· Jan 2, 2026
Hello Shela, Thank you for your 5 Star review! Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes. If there is anything else that I can assist you with, please do not hesitate to reach out. Have a wonderful day!
Sheila G.
Posted
Your shoes are beautiful. A bit small unless my feet are a bit longer :) I am returning the 3 pairs I got and could only find 1 in size 9. I will order the boots and in a different style since their is no size 9 in both.
Response from Spring Step Shoes· Jan 2, 2026
Hello Sheila, Thank you for your 5 Star review! Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes. If there is anything else that I can assist you with, please do not hesitate to reach out. Have a wonderful day!
customer
Posted
Love these shoes. So comfortable. Have them in blue and black. Quick delivery.
Response from Spring Step Shoes· Jan 2, 2026
Hello there, Thank you for your 5 Star review! Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes. If there is anything else that I can assist you with, please do not hesitate to reach out. Have a wonderful day!
