Steve P.
Posted
Stair parts connect was great
Stair parts connect was great. They delivered the good!
Response from StairParts Connect, LLC· Sep 25, 2017
Hi Steve, thanks for your review, I am glad that everything worked out.

Excellent
74 reviews
Today, there are many stair parts suppliers across the United States; many of which sell very similar, if not the same lines of balusters, newel posts, handrail, iron stair parts, etc.The majority of these suppliers do not sell directly to the public; they will only sell to stairway manufacturing companies or other large home improvement stores and lumber yards such as Home Depot or Lowe's.StairParts Connect is your stair parts connection...The need for stair parts is tremendous; the majority of existing homes and buildings, as well as homes and buildings to come, are and will be multi-level; the options available to find quality stair parts are extremely limited.StairParts Connect is here to make shopping for stair parts as it should be... logical and affordable with an amazing selection of stair parts and tons of helpful resources!
StairParts Connect, LLC (stairpartsconnect.com) has 74 customer reviews on Consumer Courier, with an average rating of 4.7 out of 5.
74 approved reviews, newest moderated first
Steve P.
Posted
Stair parts connect was great. They delivered the good!
Response from StairParts Connect, LLC· Sep 25, 2017
Hi Steve, thanks for your review, I am glad that everything worked out.
Rubens josefino ( Josephinos Homes L.
Posted
Stair parts connect is a reliable company and always delivers quality stairs and on time.
Response from StairParts Connect, LLC· Sep 25, 2017
Thank you for your review Rubens, I am glad that our service is working for you.
C D.
Posted
Highly recommend! Excellent communication, fast shipping. My order was correct. Great customer service!
Response from StairParts Connect, LLC· Jul 28, 2017
Thank you for sharing your experience and the great review. Much appreciated!
Nahla S.
Posted
I had an amazing experience. Mike was so helpful and made things extremely easy! The materials I ordered really turned out beautiful and were a great price.
Response from StairParts Connect, LLC· Jun 26, 2017
Thank you for the kind review Nahla! It was a pleasure and I'm glad everything worked out.
Terri
Posted
Arrived very quickly. Great price, order all correct and complete.
Response from StairParts Connect, LLC· Jun 23, 2017
That's great Terri, I'm glad everything went well. Thank you for taking the time to say so. Have a great day!
RA
Posted
My order was somehow "deleted" due to a website snafu, so 0 stars for that. The owner was very polite and worked to make things right, so 5 stars for that. I was delayed quite substantially from receiving my order but I do believe it was an accident. So 4 stars overall for the recovery effort. I will order again from them.
Response from StairParts Connect, LLC· Jun 20, 2017
Hi Ronald, thank you for your review. I recall the troubles with your order and apologize greatly. That was unfortunate, your order was placed just prior to the launch of the new site and the transition was not as smooth as we had hoped. Your order didn't import correctly to the new site and for the most part was lost. All of the new site launch quirks have worked themselves out nicely and everything is running smooth now. I hope we can do business in the future and would like to offer a discount for your trouble on your next order. Contact me prior for a discount code. Thanks! Michael J Sylvia | StairParts Connect 800 458-9038 [email protected]
Marian M.
Posted
Excellent customer service, shipping and product
Response from StairParts Connect, LLC· Jun 19, 2017
Thank you Marian, I'm glad you had a good experience.
Allen E.
Posted
The product was excellent, even better than I had expected from online description. It was very fast delivery, good communication ( someone phoned me at one point to clarify something), & I'm quite satisfied with the pricing also.
Response from StairParts Connect, LLC· Jun 19, 2017
That's excellent Allen, I'm glad everything went well. Thank you for the kind review!